Monark

Commercially-minded MBA (Global) graduate with a Bachelor of Commerce foundation and hands-on experience spanning sales, digital marketing, and business operations. Skilled at building client relationships, using data to guide decisions, and coordinating cross-functionally to deliver results. Led a full go-to-market strategy project as part of an MBA capstone and independently manages digital marketing and content strategy for a live events brand.

Seeking a graduate role in business, marketing, or operations where commercial thinking and delivery under pressure add immediate value.

Customer Service Assistant at United Kingdom (2026-03 – 2026-06)

Part-Time

• Managed a high volume of client enquiries by phone, email and in person, resolving issues accurately while maintaining a professional, commercially-aware manner.
• Prioritised a varied daily workload against deadlines, balancing accuracy with customer satisfaction.
• Liaised across departments to confirm details, resolve issues and keep stakeholders updated — mirroring the cross-functional coordination needed in commercial and operations roles.
• Maintained accurate records and followed structured processes, ensuring data integrity across systems.

Warehouse Operative at Flawless (2025-03 – 2025-06)

Part-Time

• Processed stock movements and orders accurately against strict deadlines in a target-driven, KPI-led environment.
• Gained direct exposure to operational workflows, logistics accuracy and process discipline.
• Supported colleagues during peak periods, demonstrating reliability and flexibility under pressure.

Restaurant Team Member at Naanstaap (2025-01 – 2025-08)

Part-Time

• Delivered consistent customer service under time pressure during high-demand periods.
• Coordinated with kitchen and front-of-house teams to manage competing priorities and keep service running smoothly.
• Built rapport quickly with a diverse customer base, adapting communication style to individual needs.

Sales & Business Support at Real Estate Sales & Business Support (2024-02 – 2024-12)

• Managed client relationships throughout the sales cycle, coordinating paperwork, appointments and follow-ups to agreed timescales.
• Built trust-based relationships with clients and third parties, directly supporting business development and deal progression.
• Owned administrative and reporting processes end-to-end, ensuring accuracy across every transaction.

MBA (Global) in Global Business – De Montfort University (2025-01 – 2026-06)

Bachelor of Commerce in Commerce – Maharaja Sayajirao University of Baroda