Monica Driver

Biomedical Engineering graduate with strong analytical, digital and problem-solving skills, supported by nine years of experience in customer-facing and team-focused roles. Skilled in computational modelling, statistical analysis and data interpretation using FEBio, MATLAB, Minitab, Excel and Power BI. Experienced in supporting NHS healthcare professionals, handling sensitive information responsibly and communicating clearly across multidisciplinary environments.

Shift Lead at Marks and Spencer (2021-05 – Present)

Lead and coach teams using data-driven insights to improve performance and operational efficiency

• Lead and coach teams using data-driven insights to improve performance and operational efficiency
• Use Power BI and internal systems to gather, analyse and interpret sales data to support decision-making
• Apply strong problem-solving skills to maintain high standards during challenging trading periods
• Build effective working relationships through clear communication and collaborative teamwork
• Demonstrate adaptability and resilience in fast-paced, high-pressure environments

Administrative Assistant at Rebecca Viney Associates (2020-05 – 2023-10)

Supported NHS healthcare workers by facilitating online workshops and managing digital platforms

• Supported NHS healthcare workers by facilitating online workshops, ensuring smooth digital delivery during COVID-19
• Strengthened digital capability through extensive use of Excel, Google Docs, SurveyMonkey, Eventbrite and Zoom
• Collaborated with a wide range of healthcare professionals, developing strong communication and stakeholder-management skills
• Applied GDPR knowledge, handling sensitive information responsibly which helped to build trust in a professional environment

Trading Assistant at Sainsbury's (2016-09 – 2019-11)

Delivered high-quality customer service in a fast-paced retail environment

• Delivered high-quality customer service in a fast-paced environment, resolving queries efficiently
• Prioritised tasks under pressure while maintaining accuracy and attention to detail
• Adapted quickly to changing operational needs across departments

Leisure Attendant at Edinburgh Leisure (2019-05 – 2019-08)

Provided leisure services and ensured customer safety with medical device training

• Gained lifeguarding qualification, including training in life-saving techniques, first aid and CPR
• Trained to use medical devices such as wheelchairs, pool hoists and automatic external defibrillators
• Ensured customer safety and provided calm, reassuring assistance in high-pressure situations

MSc in Biomedical Engineering – University of Strathclyde (2021-09 – 2023-08)

BSc in Mathematics – Heriot Watt University (2016-09 – 2020-06)