Monica Mehmi

Professional, driven, and fast-learning Office & Operations Manager with strong experience supporting executives, managing teams, and overseeing office operations within the creative, planning, and design industries. Skilled in problem-solving, communication, leadership, and process improvement. Adept at managing high-profile clients, coordinating events, and implementing systems to ensure efficiency.

Thrives in dynamic environments with a strong determination to meet deadlines, deliver results, and support business growth.

Senior Studio Manager at LIXIL (2025-11 – Present)

• Managed and monitoring departmental budgets for Design and Brand Identity teams, overseeing spend tracking and financial reporting.
• Managing the Global Trade Fair calendar through Europe and London
• Lead operational management of the Groke Lixil Design Studio, ensuring smooth day-to-day running studio functions
• Oversight and project management of office move - confidential and high priority task - management with legal team, surveyor, landlord and property manager
• Coordinating executive calendar management and international travel logistics for senior leadership
• Oversaw studio staffing, onboarding process and resource planning
• Supported strategic planning and operational alignment within the EMENA region.
• Reporting to EA to Chief Design and Brand Identity Officer
• Drive operational improvements across procurement (Ariba SLP), payment workflows and vendor governance.

Operations Manager / Refurbishment Manager / HR / Office Manager at My Property Group (2023-11 – Present)

• Oversee daily operations, ensuring seamless workflow across departments and supporting directors with company management.
• Lead HR functions including recruitment, onboarding, performance reviews, and employee relations.
• Manage office operations including property maintenance, staff support, supplies, and IT coordination.
• Administer accounts and compliance (ICO, PRS, HMRC), setting up and maintaining all regulatory memberships across the businesses. Ensuring owner has relevant credentials i.e. propertymark AML checks etc.
• Conduct AML checks for the owner and listings department to ensure full compliance.
• Lead refurbishment projects — managing HouzzPro quoting, referrals, expenditure tracking, and build team logistics.
• Foster team performance through leadership, coaching, and conflict resolution.
• Act as a central liaison between directors and teams, driving process and operational improvements.
• Edit and manage social media content across multiple platforms: Instagram, Facebook, LinkedIn.
• Assist in creating and filming company podcasts, overseeing setup and production logistics.
• Implement Breathe HR for accessibility for staff and contract management, leave tracking, and HR recordkeeping.
• Support the transition to HouzzPro and onboarding of a newly acquired build team.

PA / Office Manager at Roughcut TV (2023-09 – 2023-11)

• Managed diaries, personal administration, and property-related matters for executives.
• Oversaw office management, including supplies, filing, and property maintenance.
• Supported travel bookings, event planning, and purchases.
• Assisted in managing the principal London property portfolio and maintenance.
• Supported build team and planner for principal's Cotswolds property.

Front of House / PA / Office Manager at Natalia Miyar Atelier (2023-02 – 2023-09)

• Provided executive support to the founder, including diary, travel, and visa management.
• Greeted ultra-high-net-worth clients, ensuring the atelier was pristine and welcoming.
• Assisted with international travel arrangements for principal and staff.
• Collaborated with marketing and PR on social media editing, uploads, and content creation.
• Supported office management tasks including supplies, scheduling, and event coordination.
• Implemented operational improvements, anticipating and responding to business needs.
• Coordinated with marketing/PR teams on social media campaigns and posts.
• Planned and delivered exclusive client events, including openings and product launches.
• Implemented solutions to improve efficiency, using initiative to anticipate business needs.

Practice / Project Manager at MZA Planning (2019-04 – 2023-02)

• Directed project workflows using systems such as Daylite, Slack, and Evernote.
• Led weekly team meetings to track progress and manage client priorities.
• Assisted the CEO with client relations, urgent cases, and operational oversight.
• Trained new employees and maintained staff timesheets and invoicing.
• Managed HR processes including recruitment, interviews, and onboarding.
• Liaised with councils, inspectors, and planning offices to schedule meetings and ensure project delivery.
• Oversaw office management, event coordination, and client relationship management.
• Managing the office maintenance, procurement, and supplies.
• Assisted in managing principal's London property portfolio and maintenance.
• Supported build team and planner for principal's Cotswolds property.

Marketing & Administration Assistant at MZA Planning (2018-07 – 2019-05)

• Handled client communications, contract generation, and SEO/marketing initiatives.
• Assisted web developers in designing company websites and promotional materials.
• Supported the CEO with business development and new enquiries.

Writer / Editor at WePlugGoodMusic (2018-03 – 2018-11)

• Contributed to creative writing and editing for music and culture features.
• Produced weekly blogs and articles on music news and album releases.

Sales Assistant – Kings Road at Boden (2017-10 – 2018-01)

Hospitality Assistant – Waitressing for Ascot at Arc Hospitality (2016-03 – 2017-07)

Two consecutive years

BA (Hons) in Business Management & Marketing – University of Westminster (2018)

A-Levels in Business Studies (A*), Design & Technology (A*), English (B) – SWB Academy (2015)

GCSEs in 8+ GCSEs A–C, including English (B), Maths (C), Business Studies (A*) – SWB Academy (2013)