Mónika Mitter

Friendly and reliable hospitality professional with strong customer service experience in fast-paced environments. Confident working under pressure, with a positive attitude and a strong focus on creating excellent guest experiences. Organised and dependable, with the ability to support team operations and deliver consistent, high-quality service.

Full Time Mother (2024-02 – Present)

Barista at The Genuine Dining Co. (2021-09 – 2024-02)

• Prepared and served high-quality coffee beverages
• Delivered excellent customer service in a fast-paced environment
• Operated a cashless POS system and handled digital payments
• Maintained cleanliness and hygiene standards in the café

Waitress, Barista at Obicá (2019-05 – 2021-09)

• Offer menu recommendations upon request
• Providing excellent customer service to exceed expectations
• Arrange table settings and maintain a tidy dining area
• Up-sell additional products when appropriate

Bartender, Waitress at Ask-Italian (2016-10 – 2019-04)

• Prepare alcohol or non-alcohol beverages and hot drinks
• Providing excellent customer service to ensure satisfaction
• Making menu recommendations
• Taking customer orders and delivering food and beverages

Business management – György Békésy Secondary School (2006 – 2007)

Graduation – György Békésy Secondary School (2006 – 2007)