Monika Monu

Commercially minded and results-driven Sales Professional holding a Master's degree in Business Management from BPP University, London. Combines 2 years of hands-on retail and customer service experience at K,S Supermarket with advanced strategic, analytical, and business planning skills. Proven track record in till operations, upselling, and conflict resolution, with a strong ability to drive customer loyalty and store revenue.

Seeking to leverage business acumen and frontline sales experience in a competitive sales or management role.

Customer Service Assistant & Cashier at K,S Supermarket (Present)

2 Years Experience

• Delivered welcoming service to hundreds of shoppers daily, assisting with product queries and resolving customer complaints efficiently.
• Operated POS till systems with high speed and precision, processing cash, card, and digital transactions during high-volume hours.
• Reconciled till registers at shift changes with high numerical accuracy and zero cash discrepancies.
• Actively recommended promotional items and add-on deals at checkout to support daily store sales targets.
• Maintained clean, organized, and well-stocked aisles and till displays to optimize customer visual engagement and experience.

MSc in Business Management – BPP University, London (2026)