Monika Situmorang

Native Indonesian speaker with professional English proficiency, experienced in bridging communication between Indonesian and English-speaking stakeholders. Skilled in interpreting, translating, and facilitating cross-cultural business and hospitality interactions, with strong customer-facing, operational, and confidential communication skills.

Customer Support & Language Liaison – Cloudbeds (Global SaaS / Hospitality Tech)

2018 – 2020

• Assisted Indonesian and international hotel operators with PMS (Property Management System), OTAs (Online Travel Agencies) and POS (Point of Sale) integration.
• Acted as live interpreter during meetings and training sessions, bridging communication between Indonesian clients and English-speaking managers.
• Translated and explained complex English technical and business documents to Indonesian stakeholders, ensuring accurate understanding and compliance.
• Provided multilingual customer support (English, Indonesian, Portuguese, Spanish) via email, phone, and video, achieving high satisfaction ratings under pressure.

2019 – 2021

• Coordinated meetings with foreign stakeholders, Indonesian customers, government agencies, and air charter clients for aircraft sales.
• Translated and interpreted documents, presentations, and discussions between English and Indonesian stakeholders.
• Assisted in preparing proposals and contracts, ensuring all parties understood key business and technical details.

2014 – 2015

• Managed digital marketing campaigns targeting the Indonesian market, including
• Google Ads paid search campaigns and social media promotion.
• Conducted market research and competitor analysis to optimize campaigns and increase ROI.
• Acted as multilingual liaison, interpreting communications between Indonesian, Portuguese, and English-speaking teams to ensure accurate understanding of campaign requirements and reporting.

2024

• Assisted customers in English and Indonesian with enquiries, orders, and returns, ensuring positive experiences.
• Processed card payments securely using Stripe, tracked shipments, and managed stock levels.

• BSc in Aviation – University Anhembi Morumbi, São Paulo, Brazil (2015)
• IELTS C2 – Advanced English proficiency
• Google Cybersecurity Professional Certificate