Monique Evans

Results-driven professional with a passion for delivering exceptional customer experiences and building meaningful relationships. Combining a people-focused approach with strong attention to detail, dependability, and a commitment to continuous improvement, I thrive on enhancing service delivery and creating positive outcomes. Skilled at managing high-volume operations, streamlining processes, and fostering collaboration, I am recognised for strong communication, sound judgement, and the ability to solve complex challenges while consistently delivering high standards in fast-paced environments.

Client Support Specialist - Self Employed

(2020 - 2021)

Delivered personalised support services to private clients, building trusted long-term relationships through reliability, discretion, and professionalism.

Call handler - Cardiff & Vale

(2021-06 - 2023-04)

• Answered and managed a high volume of incoming calls in a professional and efficient manner.
• Independently managed a dedicated inbox for international student vaccination enquiries.
• Delivered front-of-house reception support.

Administrator - Child Heath

(2023-04 - 2023-05)

• Built positive relationships with children, families, and healthcare professionals, using clear communication to respond to individual needs.
• Supported ward administration through filing, data entry, and referral processing.

Receptionist NHS - Safeguarding

(2023-08 - 2024-01)

• Coordinated meetings, managed diaries, tracked actions, and maintained communication across multiple organisations.
• Managed confidential workloads and prioritised tasks effectively in a fast-paced environment, working independently and collaboratively within a close-knit team.
• Served as a key contact for internal and external stakeholders, facilitating effective communication and information sharing.

PCIC Administration Team Leader - NHS

(2024-01)

• Acted as the first point of contact for team queries and operational issues, providing day-to-day support.
• Assisted with rota management, annual leave monitoring, and staffing cover arrangements.
• Managed a high volume of enquiries, providing timely advice and support and coordinating responses across multiple teams.

Business Administration Level 2 - Cardiff & Vale College (2017 - 2017)

Volunteer Teaching Assistant - Private Home-Schooled Education Group (2019 - 2019)

Youth Engagement Course - Art Placement Millenium (2020 - 2020)

Course 3 weeks development - Princess Trust (2023 - 2023)