Monisha Rajendran

Loan operations professional with 5+ years' experience across banking and financial services, including over 3 years servicing and administering loans across their full lifecycle: disbursing drawdowns, repayments, fees and interest payments, and maintaining loan accounts and records in Loan IQ. Skilled in completing customer due diligence (CDD) and regulatory checks, reconciling loan and bank accounts, and producing management information to support audits and reporting. Experienced liaising with borrowers and internal teams, and confident using financial systems to process transactions accurately.

MSc in Data Science, with advanced Excel and SQL.

Analyst – Loan Operations - Wipro Technologies (Client: Barclays Capital) - Chennai

(2018-04 - 2021-10)

• Serviced and administered a portfolio of loans throughout their full lifecycle, processing drawdowns, repayments, fees and interest payments in Loan IQ, ensuring accuracy and adherence to approved authorisation levels.
• Opened, updated and maintained loan accounts and records; completed customer due diligence (CDD) and other regulatory checks as part of Financial Crime and Regulatory Compliance operations.
• Reconciled loan and bank accounts and investigated discrepancies; produced management information to support audits and reporting requirements.
• Liaised with borrowers and internal stakeholders to support ongoing loan servicing activities, acting as a point of contact for queries and monitoring the Bilateral and Syndication loans team mailbox.
• Cleared secondary and aged KRIs for principal, interest and data integrity, and processed Brexit-related cash break movements for the entire EMEA book in Intellimatch.
• Led migration of Money Marketing Loan and UAE deal portfolios onto Loan IQ, and transitioned RFR lending activity from the onshore team to EMEA, coordinating cutover with zero processing disruption.

Test Engineer - Wipro Technologies - Chennai

(2017-07 - 2018-03)

• Network Interface Validation project (banking domain): tested credit and debit card payment platforms against ISO 8583 standards across the full validation lifecycle.
• Authored test scenarios and cases, executed manual testing, and tracked defects through to resolution using a defect-tracking tool.

Process Associate - RR Donnelley

(2015-10 - 2017-01)

• Processed customer complaint payments end-to-end: verified account status, statements and transaction details, and checked customer status against IVA/bankruptcy registers.
• Issued payment confirmation letters and BACS/cheque requests within SLA, maintaining quality targets and minimising risk events.

MSc - Data Science - Robert Gordon University, UK (2021 - 2022)

BEng - Computer Engineering - Anna University, Chennai, India (2011 - 2015)