Monizon Rad

Brokerage Operations & Risk Manager with 5+ years of experience across Forex/CFD brokerage and prop-trading operations. Lead cross-functional operations across Sales, Support, Risk and Finance, with hands-on ownership of CRM governance, MT5 workflows, trading-risk investigations, A/B-book decision support, withdrawal/payout controls, KPI/SOP design and process automation. Experienced in improving conversion and net-deposit performance, reducing unnecessary risk-review workload, and translating trading-risk methodology into scalable operational tools.

Previous prop-firm experience includes launch-stage operations, challenge-plan design, trader reviews, payout escalations, sales/support supervision and MT5 administration.

Operations Manager / Acting Risk Manager - STB Provider - Remote

(2025-05)

• Lead day-to-day operations across Sales, Support, Risk and Finance in a multi-function brokerage environment of approximately 40 staff, coordinating with IT, HR, Marketing, Content and the CEO/Owner.
• Own weekly management cadence, KPI tracking, management reporting and escalation follow-up; report operational performance and improvement priorities to executive management and participate in final-stage hiring decisions.
• Manage CRM governance including access controls, assignments, priority logic, client tagging, activity monitoring and workflow requirements for Sales, Support, Finance and Risk.
• Oversee trading-risk and operational-risk reviews covering client P&L, exposure, withdrawals, arbitrage/toxic flow, bonus abuse, multi-accounting, execution/slippage, markout and high-risk account escalation.
• Support A/B-book and account-level risk decisions using profitability, exposure, trading behavior, funding patterns and execution-quality evidence; recommend leverage, group, condition and escalation actions.
• Coordinate with Finance on deposit/withdrawal flows, unusual transactions and IB/rebate controls, and with IT on platform, CRM, reporting and automation changes.
• Supported commercial improvement during a period in which quarterly net deposit increased from approximately $38K to $210K, total deposits from approximately $150K to $370K, and conversion improved from about 3% to 7%.
• Designed and drove requirements for a Python-assisted Risk Review workflow using MT5 statements and markout data to standardize investigations, improve review speed and make account-level decisions more auditable.

Operations Supervisor - Support, Sales & Risk - Propification - Remote

(2024-04 - 2025-05)

• Supervised approximately 10 team members across Support, Sales and Risk in a prop-trading startup, coordinating customer escalations, trader reviews, payout-related cases and internal handoffs.
• Contributed to challenge-plan design and modification, pricing structures, trading rules, account settings and operating policies, balancing product attractiveness with controllable risk and support workload.
• Used MT5 Manager/Admin and CRM data for account groups, leverage, symbols, customer status, workflow tracking and operational review.
• Reviewed trader performance, challenge-rule violations, suspicious activity, abuse patterns and account anomalies; supported evidence-based payout and risk decisions.
• Helped scale monthly sales from approximately $8K to a peak near $60K, averaging around $35K per month in a lean structure with operating costs around $7K.

Support Supervisor - Aron - Remote

(2023-07 - 2024-04)

• Supervised brokerage customer-support operations, service quality and escalations involving trading accounts, payments, platform usage and client issues.
• Coordinated cross-team resolution of operational cases and developed hands-on familiarity with MetaTrader Manager/Admin, brokerage account structures and risk-related workflows.

Persian Sales Manager - Liquid Market - Remote

(2021-06 - 2023-07)

• Managed Persian-market Forex sales, lead follow-up, conversion, client relationships and team performance, building strong commercial knowledge of the full brokerage client lifecycle.
• Developed practical understanding of deposits, retention, trading products, leverage, margin, spreads and customer behavior across the Persian-speaking market.

Bachelor's Degree - Electronic Engineering - Islamic Azad University, Birjand Branch (2013 - 2013)