Monsur Alam

Results-driven retail leader with 3+ years of experience managing high-volume store operations and trading for major UK retailers like Sainsbury's and B&M Bargains. Proven success in leading teams, driving sales growth, and improving customer satisfaction through strategic planning and hands-on supervision. Skilled in commercial management, KPI optimization, and operational efficiency.

Strictly Follow

Safe and legal producers. Seeking a senior management role to leverage expertise in retail leadership and business performance.

Floor supervisor - B&M bargain - B&M Bargain Old Kent Road London, United Kingdom

(2022-10 - 2024-01)

• Supervise and motivate a big team in a fast-paced retail environment, supporting the Floor Manager to ensure high store standards and increase team efficiency.
• Provide colleagues with on-the-job training, coaching, and the necessary knowledge to improve their skills and performance.
• Ensured high levels of customer satisfaction by prioritizing excellent customer service and addressing issues promptly.
• Operate and delivered key store processes to ensure the location met all health, safety, and other legal requirements.
• Played a vital role in fostering a positive, team-oriented, and fun work environment.

Customer and Trading Manager - Sainsbury's - Sainsbury's New Cross London, United Kingdom

(2024-01)

• Accountable for the End-to-End operational And Commercial Performance of the Store During Management Shifts.
• Led, Coached, and developed a team of colleagues to deliver Exceptional Customer Service Daily.
• Drive Sales And Profitability by Analysing Trading Data And Implementing Targeted Commercial Actions.
• Manage All people Process, Including Performance Management, Scheduling, And employee Relations.
• Ensure Full Store Compliance with safety, Security, And Operational Standards.
• Owned key Performance indicators (KPIs) for Customer Satisfaction, Product Availability, And Waste Reduction.
• Built effective Relationships With Suppliers And Stakeholders to Optimise promotion And Product Flow.
• Foster a High-Perfornance culture Through Continuous Coaching, feedback, and Processes Improvement.

Bachelor of Business Administration - BBA - Anwer khan modern University, Dhaka Bangladesh (2022-06)

Msc - Tourism Hospitality and international even management - University of Sunderland, United Kingdom (2024-12)