Monwar Hussain

A responsible person with an outgoing personality and excellent communication skills.

Experience of working with the public has taught me the value of tact and diplomacy as well as a degree of assertiveness. Capable of working both as a member of a team whilst also possessing the motivation needed to work on my own initiative.

Door supervision - Professional Security - Birmingham

(2018-01)

• Manage crowds and queues
• Check IDs and bags for prohibited items such as drugs and weapons
• Patrol inside and outside venue if necessary
• Physically intervene and escort people out of the venue if necessary
• Deal with emergencies
• Maintain safety
• Customer service meet and greet
• Co-operate with police, first aiders and management
• Includes hotels, corporate events, sports events

Freelance Photographer - Mo Shots Media - Birmingham

(2017-08)

• Work solo and within a Photography team for weddings, events, parties, Asian bridal shoots
• Collaborate with clients to understand their requirements and conduct research before arranging and executing photoshoots
• Set up photographic equipment, take pictures, enhance images via editing software, and deliver the final product to clients

Customer Service Assistant - Tesco - Birmingham

(2011-05)

• Handle all incoming customer queries and questions
• Provide appropriate service and information or refer clients to another department
• Refer problematic issues that cannot be solved to management
• Resolve customer complaints and issue refunds as needed
• Maintain accurate Customer Relationship Management (CRM) database by entering and updating client information
• Provide quotations and check product availability
• Handle payment transactions
• Adhere to company policies and procedures when assisting customers

Assistant Manager - Phones 4U - Birmingham

(2008-06 - 2010-11)

• Organize team schedules, handle staff issues and authorize vacation annual and sick leave
• Interview, hire and train new employees
• Evaluate employee performance and provide training and guidance as needed
• Manage various department-specific initiatives and ensure that these are completed within the scope, time and budget
• Fill in for absent employees and assist teams as needed to successfully complete projects
• Ensure that employees follow company policies, as well as health and safety regulations
• Ensure high and consistent standard of customer service
• Initiate and drive marketing efforts and inform clients and employees about promotions
• Apply knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions

Counter Terrorism Policing in ACT Security - Highfield Online Training (2024-05 - 2025-05)

Counter Terrorism Policing in ACT AWARENESS - Highfield e-Learning (2024-04 - 2025-04)

Level Two Award in Door Supervision - National Open College Network (2006-01 - 2006-12)

A-Level or equivalent - GNVQ Intermediate IT - Matthew Boulton College (1999-06 - 2001-07)

GCSE - English, Mathematics, Science, IT - Holt Secondary School (1994-09 - 1999-07)