Monyaphat Jibkokwai

Experienced restaurant manager with over 15 years of proven success in the hospitality industry, recognized for strong leadership, effective communication, and strategic problem-solving. Skilled in budget management, cost control, menu development, staff scheduling, and customer relationship management, with a consistent track record of driving operational efficiency and enhancing guest satisfaction. Adept at fostering teamwork and coordinating seamlessly between front-of-house and kitchen staff, while mentoring and training employees to achieve peak performance.

Highly adaptable, energetic, and passionate about continuous improvement, now seeking to leverage expertise in a larger-scale organisation as a General Manager to deliver sustainable growth and exceptional customer experiences.

05/2022 to Present Restaurant General Manager 

Zaap - Sheffield | Restaurant 120 seats

• Led a team of 30+ staff, including hiring, training, scheduling, and performance evaluation management. 
• Increased average-spend per customer through effective upselling strategies.
• Optimized restaurant profitability by controlling purchasing and labour costs.
• Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction. 
• Resolved customer complaints promptly, maintaining consistently high customer satisfaction level. 
• Ensured compliance with health, safety, and sanitation regulations, achieving a "5" rating from an environmental health officer. 

01/2018 to 07/2020 Business Owner 

Hemline, Evening Gowns Shop - Thailand | Retails

• Managed daily operations across two retail branches, ensuring consistent service quality and meeting monthly sales targets.
• Provided organisational leadership and established business vision to achieve sales, profit and revenue goals. 
• Ensured customer experience and satisfaction, contributing 4.9-star average customer review rating.
• Controlled inventory and reduced stock loss, improving profit margins while maintain product availability.
• Monitored industry trends and attended trade shows, selecting and purchasing products for resale. 

05/2015 to 11/2017 Restaurant General Manager 

Thaikhun - Oxford| Restaurant 350 seats – two floors

• Managed staff scheduling, labour costs, and workforce planning for a 70+ member team.
• Led the branch to become the top-performing location, consistently achieving the highest sales across all locations.
• Directed daily restaurant operations, maintaining smooth collaboration between FOH and kitchen staff.
• Successfully coordinated and managed large group events of 100+ guests.
• Directed operations during peak hours, successfully serving up to 900 customers while maintaining service quality.
• Managed customer communications and resolved complaints, ensuring high levels of customer satisfaction.
• Administered restaurant reservation system (Restaurant Diary) and monitored table management for efficient service flow.

07/2014 to 05/2017 Assistant Restaurant General Manager 

Thaikhun - Aberdeen | Restaurant 100+ seats

• Part of the opening team, assisting in staff training and operational setup.
• Achieved highest sales per square meter among all restaurants in the mall.
• Trained and onboarded new staff across all roles, ensuring service standards and operational consistency.

08/2010 to 07/2014 Waitress Bartender / Supervisor

Chaophraya - Leeds | Restaurant 100+ seats – two floors

05/2005 to 07/2010 Mixologist / supervisor

Angelini, Shangri-La and Resort Hotel - Thailand | 5-Star hotel

2005 Bachelor Degree: Education Faculty

Silpakorn University - Thailand

• Teach Thai language to high school student 
• Created personalise lesson plans that focused on conversational skills, grammar, vocabulary, and pronunciation