Moonisah Hussain

I am a hardworking and honest individual with excellent timekeeping skills. I am always eager to learn new skills and possess a helpful and polite nature. I have a good sense of humour and can work independently in busy environments as well as within a team setting.

I am outgoing, tactful, and effective at problem solving. Punctuality and motivation are important to me, and I consistently strive to produce work of a high standard. I excel in teamwork and can take instructions from all levels while building positive working relationships with colleagues.

I am flexible, reliable, and dedicated to being organized and methodical in any job role.

Customer Service Advisor - Next

• Overseeing store operations, including managing staff and customer interactions.
• Ensuring stock control and management, including sorting and regular checks.
• Providing professional customer service, addressing queries and assisting customers.
• Conducting sales transactions and handling financial transactions using cash registers.
• Maintaining merchandise presentation and cleanliness.
• Performing health and safety checks.
• Achieving sales goals.
• Delivering excellent customer service.

Coding Advisor - Parseq: Census

(2024-05 - 2024-08)

• Conducting research on professional jobs.
• Analyzing different types of data.
• Inputting job information for individuals.
• Possessing knowledge and understanding of various job titles.
• Proficient in using software.

Customer Service Advisor - EE

(2022-01 - 2022-12)

• Responding to customer queries and providing assistance.
• Ensuring a warm and friendly approach during welcome calls.
• Effectively communicating with customers.
• Handling sales and retentions.
• Employing creative problem-solving skills.
• Demonstrating resilience in challenging situations.
• Remaining calm and collected while working under pressure.
• Updating customer details.
• Maintaining a positive attitude.
• Practicing empathy and sympathy when interacting with customers.

Customer Service Advisor - O2

(2023-01 - 2023-12)

• Contacting potential or existing customers to inform them of a product or service.
• Answer questions about products or O2 itself.
• Providing information to customers.
• Employing creative problem-solving skills.
• Keeping records of calls and relevant details.
• Computing skills.
• Updating customer details.
• Following professionalism.

Customer Service Advisor - Zara

(2023-07 - 2023-09)

• Communication skills: clear and effective communication is essential when interacting with customers.
• Empathy: understand concerns and customers needs is key for providing excellent customer service.
• Active listening: listening to customer enquiries or complaints to provide appropriate solutions.
• Problem solving being able to think on my feet and come up with creative solutions to resolve customer customer issues.
• Patience: dealing with frustrated and upset customers requires patience and the ability to remain calm as a member of staff.
• Product knowledge: A good understanding of the company's product and services and what they have to offer is key.
• Time management: As a customer advisor working under pressure and often needing to do multiple tasks at once is key as it's important completing and compromising tasks.
• Adaptability: The ability to adapt to difficult situations and handle unexpected challenges is crucial.
• Teamwork: collaboration with the colleagues and most importantly customers is key and it's necessary to address customers skills effectively as being a team player is beneficial in this role.

Customer Service Advisor - Smiggle

(2024-05)

• Customer service Skills: Ability to engage with customers, address their needs and resolve complaints effectively.
• Communication Skills: Strong verbal and nonverbal communication for interacting with customers and staff.
• Sales: I have the understanding of Sales and KPI targets to ensure I am thriving in the work I do as a team and also individually this includes upwelling.
• Product knowledge: Knowing what the store has to offer and having a deep understanding of the products and services offered.
• Problem solving skills: handing unexpected issues and resolving them as quickly as possible.
• Teamwork: Work effectively with colleagues to create a positive work environment and achieve common goals.
• Stock control: knowing what to do when a delivery arrives and jangling the items with care.

11 GCSEs - Oakwood High School (2014 - 2018)

BTEC Extended Diploma - Health and Social Care - Thomas Rotherham College (2019 - 2020)

Level 4 - Working with Children, Young People, and Families - Sheffield Hallam University (2022 - 2024)