Sales Assistant at The Works (2024-09 – Present)
- Warmly greet all customers.
- Delivering exceptional customer service with strong product knowledge.
- To unpack, price and merchandise products on delivery days.
- Ensuring shop is presentable and clutter free at all times.
Supervisor at Greggs Bakery (2022-01 – 2024-08)
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed staff rotas, planning workloads effectively and strategically.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Senior Team Member at Greggs Bakery (2019-06 – 2022-01)
- Led team of 10 to achieve KPI targets and successfully complete assigned projects.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Supported new hires through onboarding process for speedy and successful training.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Packed and served high volume of orders in busy fast food setting.
Team Member at Greggs Bakery (2012-05 – 2019-06)
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Upsold extras to help increase daily revenue intakes.
