Estate Supervisor Oxford and Cambridge Mansions - Freshwater company - London
(2024-07)
- Look after the daily running of 12 residential blocks (120 flats), keeping the buildings safe, clean, and well maintained.
- Do regular site walks to spot repairs early, handle security concerns, and fix any health and safety hazards.
- Handle general maintenance tasks myself, including basic electrical work, locksmithing, painting, drainage, lift checks, and keeping the gardens tidy.
- Coordinate external contractors when needed and follow up to make sure all work is done properly.
- Work directly with Westminster City Council on local issues like illegal short-term lets, noise complaints, and abandoned rental bikes.
- Answer resident questions, share updates and informational catalogues with residents, and keep the front reception area stocked and tidy.
- Report major issues to management and keep all inspection logs and monthly reports updated.
- Keep CCTV footage secure and private, sharing access only through official legal channels.
- Decorate and prepare the grounds and communal areas for seasonal events like Christmas, Spring, and Summer.
Station Manager - National Office of Railways (ONCF) - Fez, Morocco
(2022-07 - 2023-12)
- Led day-to-day station operations and customer service in a high-traffic environment, resolving issues quickly and calmly.
- Prepared monthly exit accounting statements and reconciliations using Sage; produced reports to support decision-making.
- Reviewed monthly accounts and provided detailed analysis, improving accuracy and control.
- Improved customer experience by standardising responses to common queries and complaints.
Purchasing/Procurement Coordinator - Jbary Beton Company - Fez, Morocco
(2020-08 - 2022-07)
- Sourced suppliers and managed purchasing of building materials, ensuring on-time delivery and cost control.
- Negotiated pricing and terms, maintained supplier records, and supported stock/asset tracking.
- Coordinated with site teams to match supply needs with project schedules.
