Mousufur Chowdhury

I am an ambitious individual with excellent communication skills; the ability to analyse information from a wide range of sources, exceptional client-facing, project management and leadership skills grouped together with a strong managerial background in hospitality. This illustrates my pre-requisite abilities to develop my career further within a forward-thinking organisation.

Customer Service Advisor (Temporary Contract) - RAC - RAC House, Brockhurst Crescent, Walsall, WS5 4AW

(2025-12 - 2026-03)

• Provided customer assistance, addressing queries and ensuring a positive customer experience
• Worked effectively within a team to meet service targets and maintain standards

Customer Service Advisor (Temporary Contract) - ULM - Suites 3 and 4, Cavendish House, Lakhpur Court, Staffordshire Technology Park, Stafford, ST18 0FX

(2025-09 - 2025-12)

• Delivered high-quality customer support, handling enquiries and resolving issues efficiently
• Maintained a professional and customer-focused approach in a fast-paced environment

Incident Manager - CET Stuctures Limited - Cable Drive, Walsall WS2 7BN

(2023-10 - 2025-06)

Key Responsibilities included

• Receiving and and answering Home Emergency Claims with urgency via telephone, email and specific client portals.
• Deploying suppliers from our network to each claim within the client specific Service Level Agreement (SLA).
• Ensuring that every caller receives excellent customer service whether a customer or a supplier.
• Following through every claim so that the provide a smooth customer experience.
• Handling and trying to resolve any complaint at the first point of notification.
• Being available to take inbound calls and outbound calls.
• Recording any dissatisfaction in line with Company procedures.
• Ensuring that Health and Safety compliance and legal frameworks are adhered to at all times.
• Being a champion of excellent customer service.

Customer Advisor - Firstsource - SKY - Remote working

(2021-08 - 2023-09)

Key Responsibilities included

• Taking inbound calls from customers wanting to make changes to their package or from new customers wanting to join Sky.
• Being a Sky Ambassador selling the right package to the right customer.
• Dealing with customer complaints.
• Problem solving
• Providing excellent customer service by going above and beyond customer expectations.
• Timekeeping and meeting deadlines.

Manager - Jaipur Indian Restaurant - 42 High Street, Repton, Derby DE65 6GD

(2008 - 2021)

Key Responsibilities included

• Ensure all customers are happy with all services
• Staff recruitment
• Delegate tasks to staff
• Ensure that all orders taken correctly.
• Able to make everything which the restaurant sells
• Ensure that customers and staff are both happy
• Take orders
• Cashing up at the end of the day
• Calculate wages
• Stock take

Manager - The Lodge Balti Restaurant - 24 Birmingham Road, Lichfield, WS14 OLQ

(2002 - 2008)

The lodge is an award winning Indian restaurant in which I took a managerial role. The restaurant specialised in traditional balti cuisine. We took pride in serving only the leanest of meats served with the freshest of produce.

Owner - Ganges Restaurant - 5 Horsefair, Rugeley, Staffordshire, WS15 2EJ

(1992 - 2002)

The Ganges restaurant was a very successful business in which I owned for over 10 years. It served quality and authentic Indian dishes every night of the week. The restaurant had an additional services such as catering for large private events. With the overwhelming success of the business and the high demand from customers the restaurant was also open for lunch.

O Levels - Multiple subjects - Aelfgar Comprehensive School (1979 - 1985)