Moynul Islam

I am an analytical and detail-oriented professional with experience working in FCA-regulated environments, with knowledge of AML procedures, customer due diligence (CDD), and regulatory compliance. I am passionate about delivering excellent customer service and keeping high professional standards, ensuring every interaction is handled with accuracy, integrity, and care. Throughout my career, I have developed strong investigative and analytical skills, enabling me to identify potential risks, inconsistencies, and unusual patterns while making evidence-based decisions and escalating concerns.

I have experience conducting due diligence, verifying customer information, and keeping accurate records in line with compliance and regulatory requirements. My experience working within a large telecommunications organisation has strengthened my understanding of operational risk, regulatory obligations, and the importance of effective controls in preventing financial crime. It has also allowed me to work closely with customers and collaborate across multiple departments to deliver positive outcomes in a fast-paced environment.

In my current leadership role, I show accountability, attention to detail, and effective communication skills when engaging with both internal and external stakeholders. I have a proven record of accomplishment by consistently delivering high performance results: ranking within the top 50 across the company while exceeding performance targets for 12 consecutive months. I am now seeking an opportunity to match my skill set within financial services or customer service field where I can further develop my skills in sales, insurance, leadership, AML (Anti-money laundering), KYC, and transaction monitoring.

I want to contribute to the prevention and investigation of financial crime while continuing to provide a high standard of customer service.

Store Manager and Development and Training Coach - VodafoneThree

(2021-10)

Promotion March – Present Store Manager and Development and Training Coach. Lead, coach and develop high-performing teams to deliver excellent customer service while achieving and exceeding sales targets. Samsung, VodafoneThree Brand Ambassador Lead, ensuring strong product knowledge and delivering a high-quality customer experience.

• Drive commercial performance by motivating the team, setting high standards and leading by example.
• Recruit, onboard, train and develop team members to improve performance and service delivery.
• Analyse daily, weekly, and monthly KPI and sales performance data to identify trends, opportunities, and areas for improvement.
• Manage store operations including staff scheduling, stock control, and operational compliance.
• Conduct performance reviews, coaching sessions and disciplinary meetings when needed.
• Collaborate with senior management and HR on people management, performance strategy, and operational planning.
• Deliver team briefings and strategy sessions to align business goals and drive results.
• Oversee store performance reporting and support strategic planning to meet company targets.

Assistant Store Manager - VodafoneThree - Enfield, Wood Green, Walthamstow, Welwyn

(2015-02 - 2021-10)

Sales Consultant Fab 50 accreditation - Top 50 in the Company - VodafoneThree

(2009-07 - 2015-02)

Sales Consultant Fab 50 accreditation - Top 50 in the Company on 4 separate Occasions

Family Protection Consultant (Income protection and Life cover) - Union Income Benefit

(2008-09 - 2009-07)

Sales consultant - Office Shoes

(2007-09 - 2008-09)

Personal Banker - Barclays Bank

(2006-11 - 2007-09)

BA Hons 1st Class honours - Economics with Sociology - Westminster University A Levels - Maths, English and Business - City and Islington College