Customer Consultant - Lloyds Banking Group
(2024-02)
- Working in a very sensitive and emotional environment managing various stakeholder with a magnitude of difficult scenario.
- Liaising and working alongside numerous finance function within the organization to resolve client queries and achieving the correct outcome.
- Using multiple-software program to efficiently manage and complete multiple tasks.
- Understanding and interpreting financial information to allow effective yet accurate results with attention to detail.
- Building and maintaining strong relationship with clients in a stressful yet challenging situation. The ability to communicate effectively by understanding each individual case. Applying logic whilst showing empathy, yet effectively carrying out the required actions.
Shift Manager - The Golden Acorn - JD Wetherspoon
(2023-10 - 2024-02)
- Taking responsibility for the pub's operation, including compliance with company operating standards and legislation, dealing with customers, administration and cash management
- Leading, supporting and motivating the team
- Prioritising tasks, delegating and problem-solving
- Working a variety of shifts across the week (including front of house and in the kitchen)
- Delivering high standards in all areas: cleanliness, product quality, customer service, maintenance and atmosphere
General Manager - GRILLIN XPRESS, (Pizzeria & Peri Peri) - London
(2018-04 - 2023-07)
- To set, implement and train team members to achieve excellence in standard operating procedures, and service standards whilst managing the payment systems. Managing inventory, Stock control and Managing ordering systems of the store.
- As Key holder & store in charge being responsible for complete operations of the store, setting an example for your team by being a hands-on manager and leading by example.
- Supporting the entire team in operations during busy times whilst maintaining & promoting HTA (Heightened time Awareness) to ensure the store achieves high service standards.
- Responsible for recruitment, training and development of the team. Also responsible for Human resource management including staff scheduling, disciplinary procedures, grievance handling and annual appraisal of key staff.
- Managing all aspects of food hygiene, HACCP, ensuring all staff adhere to the requirements and standards laid down by Grillin Xpress, the local authorities and governing legislation for food handlers.
- Implementing marketing strategy and activities as directed by the business director.
- Ensuring team are actively upselling to increase the average ticket which in turn increases sales and overall profits.
- Regular updates and Forecasting, reviewing and motivating the team to Meet weekly targets relating to Sales, food & labour costs, average delivery time (Just Eat, Uber Eats, Deliveroo) etc.
- Regularly reviewing Customer satisfaction platforms SMG and 'Delivery partner portal' Complaints' to identify any areas of improvement and run 'Superb Service' courses alongside the Operation Specialists to maintain a high level of customer focus within the team.
- Make sure Compliance & Regulation Records relating to PCI Compliance, GDPR Regulations, Health & Safety at Work Act 1974, Right to Work records, Fire & CCTV regulations are always available and up to date.
Assistant Manager - SHAWA, (Levant Group) - Westfield, London
(2014-02 - 2018-03)
- Preparing management rota, forecast rota, payroll, and stock management.
- Reviewing & reconciling monthly Profit &Loss accounts (NP, GP, labour and maintenance) with finance department.
- Attend monthly area general meeting to represent business progress, goals and to discuss the issues in business with executive management of the company.
- Conducting one-to-one meetings with area manager on weekly trading plans and budgeting.
- Executing monthly audits of restaurant and handling the visits of external auditors (EHO, Food Alert, Fire Brigade and Westfield Management)
- Performing as a member On the advisory panel for marketing plans in conjunction with Westfield management.
- Unit nominated and qualified fire marshall, first aider, health & safety, food safety representative and DPS- (Alcohol & social responsibility)
- Responsible for unit risk assessment in accordance with food, health & safety regulation.
- Demonstrating on operating policies and standards manuals (COSHH, HACCP, RIDDOR, Hand book, Work book)
- Carrying out HR responsibilities including: Interviewing and screening new recruits for units, New starter pack preparation and signing contracts, Staff Holiday Planning, Managing new starter induction &training courses schedule, Staff Absentee tracking, Updating leavers and inter-company transfer, Conducting staff reviews
Supervisor & Team Leader - SHAWA, (Levant Group) - Westfield, London
(2011-04 - 2014-02)
Day to day financial procedure in accordance with company policies and standards.
- Duty manager daily opening, trading and closing check list.
- WTR, end of the day reporting, Epos reporting.
- Credit card statement management.
- Produce itemized sales spread sheet and reporting to head office.
- Handling large volume of cash and banking transactions.
- Responsible as house trainer for staff training records, fire evacuation, licensing and food safety
- Preparing stock sheet with invoices input from nominated suppliers.
- Conducting monthly and weekly staff meeting, daily shift briefing with action plans on business targets.
- Managing business productivity in terms of sale, labour, wastage and other daily expenses.
Finance Officer - Wood Master Industries
(2009-09 - 2011-02)
- Involved in the Internal audit process.
- Carrying out and authorising Foreign Exchange transaction.
- Reconciliation involving bank statements, debtors, creditors aging report.
- Monthly Sales tax registers (Input & output).
- Cost of goods manufactured & sold.
- Involved in preparing the financial statement at year end and month end.
Accountant - Govt. College University
(2007-05 - 2009-09)
- Pre-audit work involving transactions within the accounts. (Grants, Salaries, Purchases, Repairs)
- Preparation of cash books (departmental & banks).
- Authorising and approving grants.
- Banks reconciliation.
- Assist in the preparation of the annual university budgeting process.
Accounts Assistant - Asia Insurance Company Limited
(2006-08 - 2007-05)
- Managing the Accounts receivable and payable from Insurance & re-Insurance.
- Bank reconciliation.
- Petty cash analysis.
- Processing of claims (Insurance & co-Insurance).
- Payroll processing, advances, provident fund.
- Tax deducted at source.
