Mr Ak

Aspiring Data Analyst is currently pursuing an MSc in Management with Data Analytics at BPP University, London. Experienced in IT recruitment, customer support, and retail operations with strong analytical, problem-solving, and reporting skills. Proficient in Microsoft Excel, SQL (Learning), Power BI (Learning), Python (Learning), and Microsoft Office. Passionate about transforming data into actionable insights and seeking an entry-level Data Analyst opportunity.

SIA Door Supervisor - XRM Security Ltd And KD Security Ltd - London, UK

(2025-07)

• Maintained a safe and secure environment across clubs, pubs, university campuses, and events through proactive monitoring and crowd management.
• Conducted access control, ID verification, and security checks while delivering excellent customer service to visitors and staff.
• Responded effectively to incidents and emergencies, ensuring compliance with venue safety and security procedures.
• Demonstrated strong teamwork, communication, and conflict-resolution skills while working across multiple sites in fast-paced environments.

Sales Assistant (Part-Time) - SA London Souvenir Shop - London, UK

(2025-03 - 2026-06)

• Supported daily retail operations including customer service, sales transactions, stock management, and store organization in a demanding environment.
• Contributed to a 15–20% increase in sales by improving customer engagement, upselling products, and maintaining strong customer relationships.
• Built and maintained positive customer relationships through effective communication, product knowledge, and personalized service.
• Managed cash handling, sales calculations, and inventory tracking with accuracy while maintaining daily sales and stock records.

Senior Talent Acquisition Specialist - ConvexTech.Inc - Texas, USA (Remote)

(2022-07 - 2025-02)

• Managed end-to-end recruitment for US-based IT positions, including sourcing, screening, interviewing, and onboarding candidates.
• Managed candidate databases using ATS and maintained accurate recruitment records for reporting and analysis.
• Collaborated with hiring managers to understand technical requirements and identify qualified candidates for various IT roles.
• Analyses recruitment data and hiring metrics using Excel to monitor recruitment performance and support hiring decisions.

Senior Customer Support Executive (SWIGGY) - HRHNext Services - India

(2021-10 - 2022-06)

• Provided customer support for Swiggy users by resolving order, delivery, payment, and service-related queries through multiple communication channels.
• Handled customer complaints efficiently, ensuring timely issue resolution and maintaining elevated levels of customer satisfaction.
• Coordinated with delivery partners, restaurant partners, and internal teams to address escalations and improve service quality.
• Maintained accurate records of customer interactions and adhered to company policies, service standards, and performance targets.

MSc - Management with Data Analytics (PDP) - BPP University (2025-03 - 2026-09)

Bachelor of Commerce - Computers - Osmania University (2020-06 - 2023-08)