Mr Gary Bale

Managing Director/Business Owner

Talent

20 Tweed Close, Kettering, NorthamptonshireMember since August 19, 2026

Customer service and client relationship managementSales and consultative selling experienceCustomer aftercare and issue resolutionBuilding long-term customer relationshipsBusiness management and operationsQuotations and estimatingProject planning and schedulingSupplier and contractor managementTeam collaboration and communicationTime management and organisationProblem solving and attention to detailStandard Operating Procedures (SOP) awarenessHealth & Safety complianceManual handling awarenessFast learner with adaptable skillsetPlasteringTilingDecoratingMaintenance work

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About

A motivated, hands-on and customer-focused professional with extensive experience across trade services, customer relations, sales, project management and business ownership. I have a strong background in managing customer requirements from initial enquiry through to completion and after-sales support, ensuring excellent levels of service and customer satisfaction throughout the process. Having successfully managed and operated my own business, I developed valuable experience in sales with great client relationship management, quotations, supplier coordination, project planning and delivering high-quality work within demanding timescales.

I am a strong communicator with the ability to build rapport naturally with customers, suppliers and contractors, helping create long-term relationships and repeat business opportunities. I am a quick learner with a positive attitude and a proactive approach, able to work equally effectively independently or as part of a wider team. I pride myself on professionalism, reliability and delivering excellent customer experiences.

Experience

Managing Director/Business Owner - G.L.B Services

Managed and operated a successful business for five years. Built strong customer relationships through excellent communication and service delivery. Developed repeat business and maintained strong customer relationships through service quality and customer care.

Conducting B2C visitations and managing customer expectations from start to finish of all projects
Conducted customer consultations and one-to-one quotations
Managed all project planning, design and scheduling requirements
Coordinated third-party contractors when required
Delivered bathroom and kitchen installations and refurbishment projects
Managed customer expectations and after-sales support
Worked to strict project deadlines while maintaining high standards
Oversaw all operational and administrative responsibilities of the business

Property Maintenance & Refurbishment Operative - Brampton Park Homes