Mr Gary Bale
Managing Director/Business Owner
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About
A motivated, hands-on and customer-focused professional with extensive experience across trade services, customer relations, sales, project management and business ownership. I have a strong background in managing customer requirements from initial enquiry through to completion and after-sales support, ensuring excellent levels of service and customer satisfaction throughout the process. Having successfully managed and operated my own business, I developed valuable experience in sales with great client relationship management, quotations, supplier coordination, project planning and delivering high-quality work within demanding timescales.
I am a strong communicator with the ability to build rapport naturally with customers, suppliers and contractors, helping create long-term relationships and repeat business opportunities. I am a quick learner with a positive attitude and a proactive approach, able to work equally effectively independently or as part of a wider team. I pride myself on professionalism, reliability and delivering excellent customer experiences.
Experience
Managing Director/Business Owner - G.L.B Services
Managed and operated a successful business for five years. Built strong customer relationships through excellent communication and service delivery. Developed repeat business and maintained strong customer relationships through service quality and customer care.
- Conducting B2C visitations and managing customer expectations from start to finish of all projects
- Conducted customer consultations and one-to-one quotations
- Managed all project planning, design and scheduling requirements
- Coordinated third-party contractors when required
- Delivered bathroom and kitchen installations and refurbishment projects
- Managed customer expectations and after-sales support
- Worked to strict project deadlines while maintaining high standards
- Oversaw all operational and administrative responsibilities of the business
Property Maintenance & Refurbishment Operative - Brampton Park Homes
- Completed insurance repair work on residential and holiday homes
- Bathroom and kitchen refurbishment projects
- Flooring installation and subfloor replacements
- Tiling, plastering and plumbing work
- Managed work schedules and recorded project information accurately
- Delivered projects to agreed timescales and standards
Lead Retail Refurbishment & Installer - Whitebox Interiors
- Managed complete store refurbishment projects
- Worked from CAD drawings and detailed plans
- Coordinated with store management teams
- Received and organised deliveries and materials
- Ensured all works complied with Health & Safety requirements
- Worked nationwide across multiple sites
Swimming Pool Installation Engineer - Panache Pools Ltd
- Worked to technical drawings and specifications
- Installed plant rooms including pumps, filters and pipework systems
- Conducted repairs and quality inspections
- Completed groundwork and construction activities
- Ensured compliance with Health & Safety procedures
- Delivered projects to high quality standards
Machine Operative - Weetabix
- Produced products to required quality standards
- Maintained Standard Operating Procedures
- Managed stock movement and paperwork
- Worked effectively as part of a team environment
- Assisted with audit and quality requirements
Plasterer - Darren Bates Plastering Ltd
- Carried out plastering work across multiple sites
- Worked within a team environment to deliver projects efficiently
- Ensured all work met high-quality standards
- Complied with Health & Safety procedures
Education
NVQ Art & Design - Art & Design - Tresham College (2000-06 - 2001-06)
GCSE Short Course Art & Design - Art & Design - Tresham College (2000-06 - 2001-06)
GCSE Qualifications - General Education - Latimer Community Arts College (1995-09 - 2000-06)
