Mr Khayrul Hasan

A responsible, organised and reliable individual with a highly motivated attitude to develop their skills and reach to their full potential. A team leader with the ability to motivate large group of individuals, provide support and advice, organise tasks during busy periods and monitoring statics for the organisation. Self-sufficient to also work independently to deal with admin, calls and correspondence to third party associated with the company.

Communicating and resolving customer issues due to 10 years' worth of experience.

Shift Manager - McDonalds (OXFORD CIRCUS), Franchise: Capital Arches Group (CAG) - London

(2012-07)

• Organising and Maintain filing, paperwork and archiving data Inc., balance reports, taking analysis and adjustment reports
• Communicating with management and colleague on news sent via general office email (New Promotions)
• Creating a shift checklist for the whole store everyday- Floor inspection, equipment check – front, lobby, kitchen etc. To ensure organisaion runs
• Admin in the form of checking previous report sales and use
• Cash Handling including safe checking, data imputing on Cash Office computer & paperwork
• Investigating theft or missing money/products internally and externally
• Knowledge in First Aid, Data Protection and Health and Safety
• Proficient in Microsoft Excels, Word, Power point and Adobe
• Counting Safe – ensure money has not been tampered with also checking the float too – Finding and reports added to the safe check book (legal document)
• Check floor plan, delegate instructions to staff and implement stations and tasks to colleagues
• Ability to adjust schedule and rota due to external circumstance i.e: staff sickness, under performance etc.
• Customer facing in the form of complaints, compliments and queries
• Working with contractors and third party companies to resolve issues in the form of equipment breakdown, electrical faults or gas inspections
• Stock management and ensuring there is enough for the shift and transferring
• Filling out accident forms for customers and staff members too
• Basic knowledge of CCTV operating to solve customer queries
• Problem Solving technical difficulties, Customer complaints and Colleague enquiries

GCSE - Oaklands Secondary School (2002 - 2007)

BTEC National Diploma In IT - IT - Hammersmith College (2007 - 2009)

BSc - Business Information Systems (BIS) - University of Greenwich (2009 - 2013)