Mrs Bernadette Marie Devlin

I am a highly organised and efficient communicator able to deliver consistently high results in challenging and pressurised work environments. I am dedicated to delivering the highest level of customer service possible in a polite and professional manner. I have lived in the Middle East for the last 30 years working in customer service, sales and marketing and having just moved back to Northern Ireland I am now looking for a new and challenging position to help me further develop professionally.

Health Care assistant - Manorhealth - Templepatrick

(2020-01 - 2023-12)

• Looking after team of four Residents in a private care facility

Sales - Winemark - Templepatrick

(2020-01 - 2023-12)

• Customer service advising people on their sales choices

Sales Manager - Mack Services Ltd. - Dubai

(2012-01 - 2018-12)

A Dubai based Commercial and Contracts Consultancy specialising in dispute resolution in the construction industry.

• Arranging seminars and conferences to promote the business.
• Booking travel arrangements, arranging work visas and associated documents.
• Telephone management -ensuring non urgent calls where diverted during busy periods.
• Liasing with external professional such as solicitors, surveyors and contractors.

Assistant Office Manager in the Visa department - Irish Consulate

(2008-01 - 2012-12)

• Communicating with clients globally and providing excellent customer service in their visa application process.
• Managing complaints and client expectations in regards to visa processing time
• Office management- including order of supplies, email and telephone management
• Managing staff, organising holidays, arranging meetings etc

Sales Person - Dubai Events and exhibitions - Dubai

(2006-01 - 2008-12)

• Drive sales and increase brand awareness
• Dealing with complaints and challenging or demanding customers
• Post sales phone follow up with customers

Teacher of English as a second language

(1996-01 - 2004-12)

• Teaching English to young adults as a part time tutor.
• Worked freelance with Saudi and European families as private tutor.

Inflight air hostess - The Amiri flight - Bahrain

(1983-01 - 1987-12)

• Inflight air hostess service to Bahrain Royal Family, members of the government and VIPs .
• Absolute highest level of customer service
• Great awareness of security from working closely with the Royal Family.

Inflight air hostess - Gulf Air - Bahrain

(1981-01 - 1983-12)

• Inflight air hostess service for first class and business.
• Responsible for crew supervision and all inflight services.