Compliance Manager - Kier - EKFB / Midlands, and North Region
(2020-06)
- Establish and ensure the effective implementation of the Quality and Assurance Management System in line with relevant accreditations, policies, standards, and embed compliance with client contract quality and compliance requirements.
- Ensure the compilation of records to demonstrate the conformity of the works to the Quality Management System, and retention in line with company policy.
- Creation and management of the regional improvements' strategy, to meet group visions and fully satisfy our clients goals and provide continuous improvement support to operational delivery through the introduction of new technology, improved processes, and increased resource competency.
- Be aware of budget constraints of the operational contracts whilst achieving compliance
- Assess product, compliance, or operational risks and develop risk management strategies in conjunction with the H&S professionals within the Business.
- Identify compliance issues that require follow-up or investigation to ensure the rectification of such issues is completed to a satisfactory standard in the quickest time possible
- To provide expert advice, support and guidance to all operational contracts during day to day, business as usual operational activities, and during audits from external third-party organisations.
- Providing guidance and assistance on Quality matters and liaise with the quality representative to ensure full agreement and understanding of the quality requirements and handover compliance requirements.
- Ensuring Audits are undertaken in accordance with the Audit Schedule and that any adverse findings, including those raised by others, are closed out in a timely manner.
- Providing site training/mentoring on the requirements of the Quality Management System.
- Encouraging feedback from all employees and sub-contractors on possible areas of improvement and investigating the benefit of any employee recommendations regarding Quality matters.
- Reviewing Non-conformance reports to identify any apparent trends and providing timely reports on NCR status and trends to the Project Managers and the company Project Management Office.
- Actively manage the risk profile of the division ensuring that all contracts entered into have been rigorously evaluated for risk, any mitigation actions have been taken and have been passed on or signed off at the appropriate level.
- Work with other parts of Kier to improve overall performance of the regional area
- Promote and support the MARCOMS needs for the region
- Support embedding collaboration and work with other parts of Kier to improve overall performance of the regional area.
- Facilitate and support change programmes
- Enable effective reporting of contract Key Performance Indicators (KPI's), Performance Indicators (PI's) and Management Information (MI)
- Help to establish consistency in reporting and process
- Identify new opportunities to innovatively use business information and systems to enhance existing information capture and data manipulation
Office Manager - Kier
(2017-07 - 2020-06)
- Formulate business strategy with others in the executive team
- Implement efficient processes and standards that align with overall strategy
- Assist with customer service operations to find ways to ensure customer retention
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions
- Manage procurement and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Assist with expenses and budgeting to help the organization optimize costs and benefits
- Report on operational performance and suggest improvements
- Assist Operations, Design, Health and Safety, and the Quality Team with all matters relating to mobilising and demobilising projects.
- Main point of contact for organising all corporate travel, car hire and accommodation
- Using Microsoft Office to produce correspondence, reports and minutes.
- General Administration, organising and sending emails and meeting requests using Outlook
- Office moves, all event organising and buying equipment
Regional Document Controller - Berkeley Homes Capital Plc
(2009-10 - 2017-07)
- Supporting 7 Technical Managers with the day to day Projects Document Control.
- Managing and assisting the document controllers in controlling project information following the company processes and procedures.
- Project Managing the rollout and development of a standardised electronic document management system to promote collaboration centrally, and across all current and upcoming projects.
- Promote and embed standardised SharePoint offering, coordinating training for Internal and External customers, and main contact for queries and complaints.
- Implement efficient processes and standards that align with overall strategy in line with Group processes and procedures.
- Support Technical Director with implementation of BIM
- Monitoring compliance, user behaviour and system adoption across the developments.
- Using Microsoft Office to produce correspondence, reports and minutes.
- General Administration, and sending emails and meeting requests using Outlook
Project Administrator - Haymills (Contractors) Limited
(2008-05 - 2009-08)
- Controlling the documentation and drawings following the company processes and procedures.
- Sending updating hard copies and revising electronic versions online.
- General Administration including the ordering of stationery and couriers, maintaining registers for goods received, plant hire, waste management.
- Reception duties, Answering and diverting calls, meeting and greeting clients and site visitors.
- Recording, distributing and preparing the post.
- Using Microsoft Office to produce correspondence, reports and minutes.
- Sending emails and meeting requests using Outlook.
Receptionist - Haymills (Contractors) Limited
(2006-11 - 2008-05)
- General administration: Ordering of stationery and couriers, maintaining the Goods Received register, controlling the documentation and drawings following the company processes and procedures.
- Answering and diverting calls. Meeting and greeting clients and visitors.
- Recording, distributing and preparing the post.
- Using Microsoft Office to produce correspondence, reports and minutes, send emails and meeting requests.
- Ensure the facilities such as the meeting room and kitchen were maintained.
- Arranging refreshments and lunches for meetings.
- Invoicing, ordering, updating registers and recording holiday requests in the absence of the Office Manager.
Emergency cover Receptionist - Mercedez Benz of Gatwick
(2005-09 - 2006-06)
General administration and receptionist work maintaining a very high level of customer service.
Temporary Assignments: Receptionist/Administrator - Office Angels Recruitment Consultants
(2005-04 - 2006-11)
General administration and receptionist work. Managing calls and meeting rooms. Ordering stationary and booking travel and couriers. Microsoft Office software used for various tasks.
Team Administration Manager/Document Controller - Mansell Airports Division and Mace (Temp Role: Manpower Ltd.) - Heathrow, Terminal 3 Pier 6
(2004-09 - 2005-11)
Project: Heathrow, Terminal 3 Pier 6 vertical segregation. The main task was managing project documentation. I assisted the factory manager in maintaining personnel records. I set-up and maintained a new paper and electronic filing system.
I welcomed and hosted visitors to the facility, organising refreshments and equipment for meetings. I managed the office supplies ordering as required. I prepared documents using Excel, Word and PowerPoint.
I was responsible for the IT network for both companies; creating back-ups to agreed schedules and liaising with head office IT staff using Lotus Notes to maintain systems. Other duties included answering and directing incoming calls, distributing post and ensuring the drawing register is up to date and issued to the whole site. I had BAA granted access to use 'A-site web technology' to issue drawings to suppliers and manufacturers.
