Ms Maglorie

Polished, personable hospitality and events professional with over 20 years' experience across premium guest service, reception, VIP and guest-list hosting, venue operations, events and customer service in London and Ibiza. Naturally warm and engaging, with the maturity and discretion to look after members, VIPs and high-profile guests. Calm under pressure, confident resolving problems and experienced in creating a seamless welcome from arrival to departure.

Door Hostess / Front of House / Festival Supervisor - Phoenix Staffing - London

• Provides a confident, welcoming front-of-house and door-hosting presence across bars and clubs.
• Carries out mystery-shopping assignments to assess company staff and report on customer-service standards.
• Supervises shot-selling teams at festivals, coordinating staff and supporting smooth, professional service.

Bartender / Hospitality Team Member - HAP Agency - London

(2023)

• Provides professional bar and guest service across busy hospitality and event environments.
• Processes orders and payments accurately while maintaining an organised, welcoming service area.

Event Manager, Promoter & DJ - Freelance - London / Ibiza

(2011)

• Plans and delivers nightlife, hospitality and social events, coordinating venues, DJs, promoters, suppliers, drinks teams and catering.
• Manages guest experience, schedules, event logistics, marketing and real-time problem-solving on event days.
• Builds relationships with venue partners and audiences, and promotes events through an established social-media following.

Hospitality, Events & Guest Relations - Various Venues - Ibiza

(2019-04 - 2019-10)

Worked across door hosting, guest lists, promotions, event sales, DJ and guest-facing entertainment roles.

• Assignments included Privilege, Octan Ibiza, Zoo Project, Nikki Beach and Cova Santa.

Door Host / Receptionist - Proud City Cabaret Club & Restaurant - London

(2019-01 - 2019-04)

• Welcomed guests, managed guest lists and ID checks, answered enquiries and escorted customers to tables.
• Supported the wider front-of-house team during busy service and maintained a polished, professional entrance experience.

Bartender / Guest-list Host - The Cause - London

(2018 - 2019)

• Delivered efficient bar service in a high-volume venue and processed cash and card payments.
• Checked guest-list names and tickets at entry, working closely with door, security and floor teams.

Reception / Practice Manager - Blue Light Dental Practice

(2011-04 - 2011-08)

• Managed reception, bookings, diaries, client enquiries, sales, promotions, marketing and day-to-day administration.
• Coordinated appointments and ensured clients received an organised, professional and reassuring experience.

Receptionist - CP Plus

(2010-06 - 2010-07)

• Handled enquiries, complaints and appeals face to face with members of the public, remaining calm in difficult situations.

Call Handler - C&S Motor Group

(2007-07 - 2007-08)

• Coordinated recovery and vehicle-hire calls, booked and directed drivers, and resolved time-sensitive customer enquiries.

Cocktail Bartender - Ruby Lounge, King's Cross / Elbow Rooms, Angel - London

(2006 - 2007)

• Prepared and served cocktails, handled tills and maintained clean, well-presented bar and seating areas.

Customer Service Representative / Team Supervisor - News International

(1999 - 2004)

• Supervised a team of ten customer-service representatives, supporting performance and service targets.
• Handled billing enquiries, escalated complaints, account administration and written customer correspondence.
• Achieved Top Performer of the Month recognition on four occasions.

Radio Presenter / DJ - Various London Stations - London

(1999 - 2004)

• Presented live shows, interviewed guests, interacted with audiences and kept confidently to precise running orders.

Receptionist / Switchboard Operator - British Telecom

(1998 - 1999)

• Welcomed visitors, managed meeting rooms and staff rotas, operated the Meridian switchboard and completed administration.

NVQ Level II - Customer Service

NVQ Level II - Use and Support IT: Windows, Excel and Access

GCSEs - Art, Craft & Design, English, Mathematics