Ms Rao (msr)

Professional offering 20 years of experience in the Service industry, Property management professional with all-round hands-on experience. Leverage keen analysis, managerial and administrative abilities, insights and implementation of best practices in formulating policies and standard operating procedures (SOP). Well-rounded and experienced in Property & Facilities Management.

Demonstrated commitment to render consistent quality work & preventative maintenance. Well-versed with email communication & MS Office.

Assistant Manager – Client services - Writer Business Services Pvt Ltd - India

(2022-01 - 2026-04)

Relocating expats from other countries to India – mostly from IT industry like Boeing, Google, NetApp, Schneider and Siemens companies, handling their residential apartments and Villas in all aspects pertaining to property management.

Senior Property Manager - Mulberry Meadows Villa Owners Association - Bangalore

(2021-02 - 2022-01)

Handled 25 staffs for landscaping, maintenance, security, office administration and periodic maintenance of STP, WTP, DG, Electrical transformers and Waste Management.

Manager - Formula Corporate Solutions India Pvt Ltd - Bangalore

(2018-11 - 2021-01)

Lead and managed a team of consultants, plan, assign and monitor work tasks for optimum team efficiency for IKEA and Mitsui company, handling expat residential units under Tenancy Management Services.

Utilities consultant, Settling in Manager, Facilities Manager, Client Account Manager and Manager – Tenancy - IOS Relocations Pvt Ltd - Bangalore

(2009-06 - 2018-09)

• Lead and manage a team of 25 consultants, plan, assign and monitor work tasks for optimum team efficiency.
• Organize the information system for the tenancy to be efficiently and transparently connected to its customers and partners.
• Identifying Customer Service trends, service levels etc in the industry and within Company and deployment of the same.
• Ensure that all the complaints received for Tenancy are properly processed by coordinating with consultants & coordinators.
• Define, implement, process and report the periodic updates in co-ordination with Team.

Trainee, Quality Assurance Executive - ISS Facilities Pvt Ltd (Formerly Cleantech Hospitality Pvt Ltd) - Bangalore

(2006-01 - 2009-12)

Started as Trainee and promoted to Quality Assurance Executive. Handled housekeeping Team of 50 Staff for a large call Centre.

Pre University - Seshadripuram Evening College (1995)

Certified Graduate - Managing International Mobility Plus Programme - EURA (2020-11)