Muadh

Motivated and reliable school leaver with practical experience in both customer service and charity administration. Confident in building positive relationships with people from all backgrounds, ensuring customers feel valued and satisfied. Skilled at handling challenging situations calmly, resolving disputes fairly, and working efficiently as part of a team.

Organised and accurate when working with numerical and financial data, with a strong track record of completing tasks on time. A quick learner who takes responsibility, adapts easily to new environments, and is eager to develop new skills while making a positive contribution to any organisation.

Customer Service Assistant at BEES Breakfast (2026-07 – 2026-09)

• Provided friendly, efficient service to customers, ensuring every person felt welcome and satisfied with their experience
• Listened carefully to customer requests and feedback, making adjustments where needed to meet their needs
• Handled complaints and disputes calmly and fairly, resolving issues to maintain good customer relations and prevent escalation
• Worked as part of a small team to prepare and serve food, keep areas clean, and ensure the service ran smoothly throughout busy periods
• Managed payments and handled cash accurately, ensuring transactions were recorded correctly and balanced at the end of shifts
• Demonstrated patience and good communication skills when dealing with people of all ages and backgrounds
• Arrived on time and completed all assigned tasks, showing reliability and commitment throughout the role

Charity Fundraiser at Al-Imdaad Foundation (2025-06-23 – 2025-06-30)

• Assisted with charity fundraising activities, speaking to members of the public to explain the organisation's work and encourage support
• Collected, recorded and organised financial and numerical data, ensuring all information was accurate, up to date and stored securely
• Supported basic accounts and finance-related tasks, developing confidence with numbers and record-keeping
• Collaborated effectively with team members to set up events, manage donations and achieve daily targets
• Completed all tasks within agreed timescales, demonstrating reliability and attention to detail
• Helped identify practical improvements to processes and resolved small issues as they arose

GCSEs in General Secondary Education – Queen Elizabeth's Grammar School (2020-09 – 2026-06)