Mubasher Nazir

Customer service focused of 5 years experience

Talent

Kingston upon ThamesMember since 15 May 2026

customer serviceproblem-solvingcommunication skillscustomer service advisorcustomer service agenttime managementcompliance

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customer serviceproblem-solvingcommunication skillscustomer service advisorcustomer service agent

About

I have a great passion towards customer-focused environment, achieving business satisfaction in the last 5 years. I’m an ambitious, passionate, committed and enthusiastic to offer and preserver. I am self-motivated to ensure that I meet the requirements of the company and accumulate results with all administrative tasks.

Moreover, I’m self-driven to empower and support a productive and communicative workplace. Therefore, I can output solutions using skills such as being approachable, good listener and empathetic, in order meet the targets of the business. I can build a strong rapport and output solutions to the customers and stakeholders meeting sustainability growth.

This can lead me to a rewarding career and future management positions. As a result, I will be proud to represent your organisation at high standards with a unique approach and positivity.

Experience

Nuffield Health, Epsom Gateway, Ashley Avenue, Epsom, Surrey, KT18 5AL

Contact Centre Coordinator: 17, April 2023 - Current (Permanent)

As a Contact Centre Coordinator, being a part of an exciting and dynamic and work-friendly team. Consistently provide high levels of excellent customer service. Being proactive and passionate to clients and stakeholders in a fast-paced team.

Showing great verbal communication and people skills through variety of channels including inbound calls, emails, live chat and social media. Helping and supporting new starters with any queries. Booking in clients for their consultations, health treatments whether it’s self-pay or covered under private medical insurance.

Always being empathetic and understanding the patients’ health concerns. Delivering high quality administration tasks internally. Following the GDPR guidelines, pay full attention to data accuracy checks during calls when completing security checks, using my initiative for problem solving.

Flexibility to work both remotely and on-site. Demonstrate administration skills when dealing with internal departments of those client queries. Always ensure I support the Team Leader and Senior Team Leader to achieve key performance indicators and team KPI targets.

Vodafone, 408 The Strand, Covent Gardens, London, WC2R 0NE

Sales Adviser: 02, December 2020 – 14/04/2023 (Permanent)

As a Sales Adviser, I worked on building rapport with customers and selling the very best product and services of the company such as mobile contracts, home broadband and phone insurances. I work on daily revenue targets that are set by the store manager. I also upsell to existing customers offering them best monthly deals and offers.

Passionate to deal with customer-facing issues and come up with resolutions including with their product and service. Helped with in-store compliance checks to be completed every morning. I also trained new colleagues with selling and using in-house company software with all transactions.