Mudaser Hussain

I am a reliable individual who has experience of working within a pressurised environment. I am committed, determined and thrive on challenges. I am able to adapt to an ever changing environment with the ability to maintain deadlines. An organised and methodical individual with a high level of personal presentation and excellent telephone manner. A conscientious, punctual and hardworking person capable of working alone or in groups.

Coffee barista / chef - Esquires Coffee Crawley ltd

(2024-03)

Meeting and greeting customers , taking orders via POS system / till, preparing food and drink for customers, always making sure the coffee shop floor and tables are clean. Also involved washing up, using inhouse dishwashers, taking deliveries and putting away stock in correct freezers / fridges / including dry stock , as well as being involved in opening and closing the coffee shop.

Platform staff/ customer service advisor - Ontrak recruitment uk ltd

(2018-03 - 2023-09)

My job was to ensure correct information was given to passengers travelling via trains, assisting with train ticket sales, being vigilant at all times to minimise any risk , providing excellent customer services via face to face queries , being patient at all times when trains are delayed or cancelled.

Personal shopper - Tesco dot com

(2016-02 - 2016-04)

Picking and selecting items for the customers who have shopped them for them their online shopping. All skills/knowledge right items have been selected that are in good condition. At times I was also loading the shopping crates on the delivery vans.

Business Services Administrator - B&CE The Peoples Pension

(2014-08 - 2015-03)

• First point of contact . taking customer call queries
• Preparing pension files to ensure they are ready for offsite scanning, and boxing the files for despatch to Document Options (our offsite contractor)
• Photocopying and making sure files are pPeoples correctly
• Dealing with Easybuild customers files / Annuity customers files; printing barcode sheets via BAPP for each individual customer and outsorting unnecessary paperwork.

Search Consultancy Crawley

(2013-08 - 2013-11)

I was assigned by Search recruitment Agency to work for their client SECOM PLC alarms company. I was taking calls from the Secom PLc Customers who were having problems with their CCTV systems. I was then liaising with the Secom Engineers to go out and fix the problem. It was a first point of contact job which also involved house scanning / photocopying administration work.

Low cost Holidays

(2013-04 - 2013-05)

First point of contact dealing with inbound/outbound calls in regards to the customer holiday packages, also taking credit card payments for luggage payments. I was also booking hotel rooms, car rentals, flights etc as a full package for our customers.

Customer Services Advisor - AXA ASSISTANCE

(2012-12 - 2013-03)

• First point of contact, dealing with inbound calls regards to customer insurance policies, entitlements,
• Advising on policy limits, exclusions and policies wordings.
• Making outbound calls to Contracted Engineers related to the home emergency claim
• Chasing up previous jobs and engineers for home emergencies
• Data entry and data protection on all jobs, putting accurate data on systems ensuring customer details/ claims are up to date.
• Liaising with relevant departments related to customer queries and insurances.
• Administration included photocopying, scanning relevant paperwork in regards to underwriters policy wording being posted to customers.
• Meeting deadlines and targets also enables us to establish customer home emergencies so we can soft-fix problems, instead of sending engineers out if not high emergencies.

Premier Work Support Gatwick Airport

(2011-01 - 2011-07)

16hrs P-Time

• First point of contact via face to face, greeting all passengers / customers
• Issuing Administration work - flight tickets and boarding cards
• Dealing with delayed flights and queries on the check – in desks.

Passenger Services Agent - Menzies Aviation Gatwick Airport

(2003-01 - 2010-03)

• First point of contact via face to face, greeting all passengers / customers
• Issuing Administration work - cashing up from sales desk duties, also scanning/photocopying flight tickets and boarding cards
• sheets for daily logs.
• Dealing with delayed flights and queries on the information desk
• Doing flight announcements.
• Face to face dealing with all passengers meeting their requirements.
• Selling airline tickets
• Handling cash and taking credit card payments for Easy jet ticket desk
• Achieving targets meeting deadlines, within great teamwork

7 GCSE’s - including English, Maths and Science - Ifield Community College (1991-09 - 1995-07)

Intermediate BTEC diploma - Information Technology - Crawley College (1996-09 - 1999-07)

Advanced BTEC diploma - Information Technology - Crawley College (1996-09 - 1999-07)