Business Administrator at Birmingham & Solihull Womens Aid (2025-01 – Present)
Administrative professional supporting day-to-day business operations through accurate data management, record keeping, stakeholder communication and organisational support. Experienced in handling confidential information and working within established policies, procedures, regulations and guidelines, with a strong focus on accuracy and compliance.
- Managed and maintained confidential records and organisational data, ensuring information was handled appropriately and securely.
- Supported day-to-day business and finance operations through data management, document preparation, record keeping and general administrative duties.
- Liaised professionally with colleagues, service users and external stakeholders, maintaining clear and appropriate communication.
- Support financial administration, including monitoring expenditure, maintaining records and assisting with the preparation and reconciliation of financial information.
- Used Microsoft Office applications to organise information, maintain records and support administrative processes.
- Maintained accurate documentation and followed relevant procedures when processing and managing sensitive information.
- Work independently to investigate issues, identify missing or inconsistent information and liaise with relevant stakeholders to resolve queries.
- Handle confidential financial and personal information with a high level of accuracy, discretion and attention to detail.
- Managed competing priorities and deadlines while maintaining a high standard of accuracy, organisation and attention to detail.
- Worked collaboratively with colleagues while demonstrating initiative and accountability when completing tasks independently.
- Provided accurate and efficient administrative support across the organisation while working within established policies, procedures, regulations and professional guidelines.
Gallery Administrator (Client Retention) & Sales Consultant at Castle Fine Art (2023-01 – 2025-01)
Commercial and administrative professional responsible for supporting gallery operations, client relationships and sales administration. Experienced in analysing sales data, managing payment arrangements, maintaining accurate records and supporting commercial performance while delivering a high standard of customer service.
- Manage day-to-day administrative and operational activities within a busy commercial gallery environment, maintaining accurate records and coordinating client and business requirements.
- Analyse monthly sales data and compile reports to support performance monitoring, commercial decision-making and gallery strategy.
- Manage client sales and assist with payment arrangements and payment plans, developing strong commercial awareness and negotiation skills.
- Process and maintain accurate client and sales information, demonstrating strong attention to detail when handling high-value transactions.
- Communicate with clients and internal stakeholders professionally across the full sales process, resolving queries and ensuring a high standard of customer service.
- Support the achievement of sales targets through effective client relationship management, product knowledge and commercially focused communication.
- Identify opportunities to improve administrative processes and contribute to the efficient running of gallery operations.
- Balance administrative, financial and customer-facing responsibilities while working independently and meeting deadlines in a fast-paced environment.
- Presenting reports to senior management to aid with business decision making.
- Negotiating Payment with various clients.
- Updated working capital information on a daily basis, supporting cash-flow visibility and financial accountability.
- Managed Stripe journal uploads and financial data input, maintaining a high level of accuracy when processing financial information.
- Identified financial irregularities and worked collaboratively with colleagues to investigate and resolve issues.
- Maintained confidential financial and client information while ensuring administrative and reporting processes were completed accurately and within deadlines.
- Responding to client inquiries.
- Reviewed staff expense receipts to ensure appropriate VAT information was recorded and that expenses complied with relevant UK VAT requirements and organisational procedures.
- Demonstrated awareness of compliance, confidentiality and organisational requirements when carrying out administrative responsibilities.
- Managed competing priorities and deadlines while maintaining a high standard of accuracy, organisation and attention to detail.
Assistant Accountant at BRE Group (2021-01 – 2023-01)
Accounting professional with experience supporting financial operations across invoicing, credit control, cash allocation, account reconciliation, debt collection and financial reporting. Developed strong analytical and numerical skills through financial data analysis, working capital monitoring and providing accurate financial information to support management decision-making.
- Presenting reports to senior management to aid with business decision making.
- Supported the day-to-day financial operations of the business, with responsibility for client accounts, billing, payments and financial administration.
- Managed the collection and allocation of client payments, including monitoring outstanding balances and negotiating appropriate payment plans.
- Prepared invoices, account statements and credit memos while ensuring billing information was accurate and up to date.
- As an Invoice Clerk I sent out invoices to clients, issued account statements, and generated credit memos.
- Reconciled accounts and investigated billing discrepancies, resolving financial queries and ensuring accurate financial records.
- Prepared daily and monthly financial reports and presented financial information to senior management to support business decision-making.
- Supported management accounting activities through financial data analysis.
- Updated working capital information on a daily basis, supporting cash-flow visibility and financial accountability.
- Managed Stripe journal uploads and financial data input, maintaining a high level of accuracy when processing financial information.
- Identified financial irregularities and worked collaboratively with colleagues to investigate and resolve issues.
- Maintained confidential financial and client information while ensuring administrative and reporting processes were completed accurately and within deadlines.
- Responding to client inquiries.
- Reviewed staff expense receipts to ensure appropriate VAT information was recorded and that expenses complied with relevant UK VAT requirements and organisational procedures.
- Demonstrated awareness of compliance, confidentiality and organisational requirements when carrying out administrative responsibilities.
- Managed competing priorities and deadlines while maintaining a high standard of accuracy, organisation and attention to detail.
