Lead Data Scientist (Principal-level AI & GenAI Delivery) at Maximus UK (2023-12 – 2026-06)
Enterprise GenAI and Knowledge Platforms
- Delivered enterprise GenAI assistant enabling natural language access to organisational knowledge across multiple business functions
- Designed and implemented production RAG architecture supporting secure document retrieval and AI-assisted search
- Established governance processes supporting enterprise deployment of GenAI solutions
- Led Microsoft Copilot 365 pilot programme, defining success metrics and evaluating ROI to build the business case for enterprise adoption
- Directed subsequent rollout, adoption strategy and governance framework across the organisation
- Owned AI roadmap and prioritisation of enterprise AI initiatives; advised senior executives on AI strategy, risk and investment decisions
- Delivered employee churn and absence prediction models supporting workforce planning and retention strategies
- Applied NLP to employee engagement data, generating actionable insights for organisational improvement
- Delivered an automated BACS payment system saving £120,000 annually and improving customer experience
- Evaluated and implemented agentic AI approaches to support service delivery and business transformation
Lead Data Scientist | AI Product Owner at Tata Consultancy Services (2022-07 – 2023-11)
- Led delivery of AI products as Product Owner for a 10-person data science team supporting global enterprise clients
- Designed and delivered customer retention and upsell models for Jaguar Land Rover, enabling targeted engagement and improved commercial decision-making
- Integrated machine learning models into Salesforce workflows, enabling scalable customer intelligence and automated decision support
- Advised enterprise clients including Jaguar Land Rover, Shell and Tata Steel on AI strategy, automation and optimisation opportunities
- Designed and delivered a global data science enablement programme, improving project delivery velocity by 40%
Data Scientist at Severn Trent Water (2019-05 – 2022-07)
- Delivered predictive maintenance and optimisation models supporting critical infrastructure operations across a major UK utility
- Developed risk prediction models that prevented potential regulatory exposure estimated at £10 million
- Reduced analysis time from 9 hours to 1 hour through automation and advanced analytics, improving decision-making speed and governance assurance
- Applied machine learning and forecasting techniques to improve asset reliability, maintenance planning and operational performance
Data Scientist and Automation Practice Leader UK at IBM (2016-06 – 2018-10)
- Led IBM UK's automation practice delivering AI, RPA and intelligent process automation solutions for enterprise clients
- Designed and implemented automation programmes that reduced operational processing times by up to 60%
- Improved ETL and payroll processing systems, contributing to estimated savings exceeding $20 million per month
Freelance Data Scientist and AI Consultant at Freelance (2018-12 – 2019-04)
- Delivered AI, analytics and automation solutions for SMEs across multiple industries
- Managed end-to-end delivery from requirements gathering through deployment and stakeholder training
Senior IT Management and Systems Administration at Multiple Organizations (1996 – 2014)
Senior technology leadership and consultancy roles across Fujitsu, legal sector organisations and consultancy environments, delivering infrastructure modernisation, security improvements and high-availability, mission-critical platforms.
