Airport Manager – Customer Services - Saudi-Gulf Airlines - Pakistan
(2018-11-19 - 2020-06-01)
- Implemented strategic plans with further enhancing those plans according to current situation to improve airport operations and customer experiences.
- Daily monitoring of operations with coordination on all 4 airports sites that includes terminal services with ground handling procedures.
- Coordination with local state and federal regulations and enforcing compliance with safety and security standards.
- Managing staff on all airports including training, there performance evaluation & employee development.
- Reconciliation of invoices generated by the civil aviation authorities and other venders as per the agreement.
- Continuous assessment appraisals were taken out for the entire team.
Lecturer (Aviation) - University of Lahore - Pakistan
(2019-09-16 - 2020-06-30)
Demonstrated a high level of intellectual authority, proving the ability to master and teach the theoretical frameworks of the global aviation industry.
- Corporate Aviation The non-commercial operations for the purpose aircraft is used by the company for carrying passengers & goods as an aid to achieve companies' targets.
- Aircraft Accident & Investigation includes gathering of records & analysing the information that is being available around. Determining the cause through investigations. Completion of the report with finalizing the cause & taking countermeasures to avoid any incidents.
Operations Officer - Airport - Etihad Airways - Dammam, Saudi Arabia
(2013-04-13 - 2018-01-14)
- Directed premium ground services for one of the world's leading 5-star global carriers.
- Established a deep technical network in Saudi Arabian hub operations.
- Procedures followed in handling Pre-flight planning & briefing
- Planning the Operation prior to Check-In till the Boarding finishes.
- All documentation involved in Post Flight operations are propagated to their respective departments
- Counter Measures are carried out for any Disruption (Cancellation, Denied Boarding etc.)
- Coordinating with IT support if in case of assistance needed at our station.
- Administrating & Reconciling the Invoices of depts. Involved in operation (GACA, etc)
- Baggage Handling (AHL & OHD), negotiating with Guest in case of damage or missing regarding compensations & tracing with the concerned depts.
- Kept on Priority are the KPI's of the station to attain satisfying results in terms of customer satisfaction & operation
- For being a Guest Service & Operations dept., all activities are carried as declared in GSBs keeping in view of all Guidelines of the organization.
- All bulletins such as GSB, GOB & TDA are periodically up to date.
- Maintaining the cost effectiveness strategy as defined within the budget's limitations for the station.
- OTP is maintained during operation to intensify abilities & effectiveness of managing the operation
Customer Operations Staff - British Airways - Riyadh, Saudi Arabia
(2013-02-01 - 2013-03-31)
- Training on how to handle the Guest & queuing.
- Flight Handling & all areas to be focused in operation.
- Supervision of the Check – In Counters Staff.
- All attributes required within the operations of the flight.
- Compulsory Airline trainings undertaken.
Pre-Sales Engineer - Corvit Networks - Islamabad
(2009-06-01 - 2009-11-18)
- Lab In charge for RHCE & computer system installation with maintenance hardware.
- Project co ordinating officer for up going projects according to agreements & SLA.
- Conduct & manage corporate trainings on Cisco, Microsoft & Linux courses.
- Involvement in IT operational activities on trainings and projects.
