Muhammad Faiz Abbasi

Customer-focused professional based near Gatwick Airport, seeking a Passenger Service Agent role supporting special assistance passengers. Holds a full manual UK driving licence and is fully flexible across shift patterns, including early mornings, late nights and weekends. Strong background in public-facing roles, stakeholder engagement, queue and group management, and maintaining calm, professional conduct under pressure.

Comfortable with IT handset systems and completing operational paperwork accurately and promptly. Able to provide a full 5-year checkable address and reference history and to pass a basic DBS check.

Lecturer – International Relations - University of Azad Jammu & Kashmir

(2022-05 - 2024-09)

• Delivered lectures and led discussions for diverse groups of students, adapting communication style to ensure clarity and engagement
• Maintained organisation, professionalism and composure while managing classroom activity under time pressure
• Handled student and staff enquiries promptly, developing strong interpersonal and problem-resolution skills
• Built confident public-facing communication skills directly transferable to guiding and reassuring passengers

District Social Organiser - Anjuman Salar-e-Hawa

(2020-10 - 2022-05)

• Coordinated public-facing operations and guided large groups through events and activities, ensuring safety and smooth flow
• Managed a high volume of enquiries and stakeholder communication, maintaining a calm and professional manner at all times
• Supported operational planning and resolved on-the-spot issues, maintaining efficiency in busy, unpredictable environments
• Worked flexibly across variable schedules, including weekends and evenings, to meet organisational needs

MSc - Security and International Relations - Canterbury Christ Church University (2024-09 - 2025-11)

BA (Hons) - International Relations - Preston University (2016-09 - 2020-09)