Muhammad Faizan

Experienced and results-driven Security Supervisor with over 5 years in the security industry, including leadership roles in high-security, mission-critical environments such as data centres and AWS platforms. Proven ability to manage and develop security teams, coordinate control room operations, and ensure compliance with SIA and site-specific standards. Skilled in CCTV monitoring, SOC collaboration, alarm and incident management, and access control systems including LenelS2, C•CURE, and PIDS.

Strong background in rostering, training, and performance management, with a track record of improving operational efficiency and incident response times. Hold multiple industry certifications (SIA, CCNA, CEH, CompTIA A+), and brings additional technical expertise in networking, enhancing the integration of physical and IT security. Committed to delivering a safe, secure, and service-focused environment aligned with the values of integrity, vigilance, and excellence.

Security Supervisor - ICTS UK

(2025-01)

• Supervise site security teams; ensure all personnel hold valid SIA licenses and have completed required site training.
• Plan and maintain rosters to guarantee full shift cover for holidays, sickness and unexpected absence.
• Conduct monthly one-to-ones, performance monitoring, coaching, counselling and investigation actions as required.
• Act as first point of contact on shift for complex security queries and escalations; resolve issues or escalate to Security Management.
• Maintain and update assignment instructions and site documentation; ensure incident reports meet customer and company policy.
• Plan, develop and deliver staff training (routine duties and emergency procedures).
• Monitor faults with security-related equipment and ensure timely reporting and follow up.
• Liaise with Site Manager and Security Management to share best practice and improve service delivery.

Control Room Team Leader - ICTS UK

(2023-01 - 2024-12)

• Lead the control room team and manage daily operational requirements, including rostering, break management and controller HR responsibilities.
• Direct frontline controllers and security officers; assist the duty Supervisor and report to the Duty Manager.
• Own incident control in the control room coordinates responses, manage escalations, and maintain client communications during events.
• Provide induction and refresher training for controllers; liaise with the Training Manager to track competency compliance.
• Compile detailed incident, health & safety reports; complete accurate handovers between shifts.
• Oversee device testing, system health checks and quality control for CCTV, access control and alarm systems.

Control Room Officer - ICTS UK

(2022-01 - 2023-12)

• Operated and monitored CCTV systems (AWS platform / Amazon Optics) and Bosch cameras using video viewer tools.
• Monitored alarm panels, detection systems, NVRs/DVRs and PID systems; performed routine device testing and basic fault diagnostics.
• Used alarm monitoring and access control software (LenelS2) to manage badging, access levels and event logging.
• Collaborated with the Security Operations Center (SOC) to manage alarms, monitor device health and resolve badging/access issues for admin and employee accounts.
• Responded to active alarms, carried out initial triage and escalation, and ensured accurate incident logging.

Security Officer - SKYE GUARDING LTD

(2021-08 - 2023-01)

• Provide security services at various sites across a defined geographical area as required.
• Protect the customer's employees, property, and other assets according to specific Assignment Instructions and site requirements.
• Patrol premises to secure doors, windows, and entrances.
• Monitor CCTV primarily from an office setting.
• Manage building access control for staff, visitors, and contractors.
• Conduct security patrols and perform Health & Safety checks.
• Monitor Fire, Security, and Intruder Alarms.
• Activate and deactivate alarms, and lock and unlock buildings, rooms, barriers, and gates to ensure no unauthorized access or hazards are present.
• Undertake a range of administrative tasks.

Sales Manager - DEKO SPORTS UK LTD - SLOUGH

(2020-10 - 2022-07)

Part-Time

• Ensured personnel safety, Online store handling (eBay & Amazon), Product Quantity and storage.
• Customer Dealing.
• LTD Company Invoices.

Network Engineer - Sina Telecom - Islamabad

(2018-10 - 2019-10)

• Microwave Mobile Tower and CCTV connectivity (wired and wireless)
• The connection between mobile towers by Dish.
• Window Server (DHCP,DNS,IP, IPV4,IPV6,Troubleshooting, Router, Switches, MPLS)
• Established and supported wireless LAN, WAN MAN controllers and access points to provide wireless solutions with streamlined hardware.
• Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
• FIBER OPTICS TECHNICIAN (Inspected, tested, connectivity and repaired cable signals, replacing faulty cables, power supplies and associated equipment).
• CCNA (Cisco Certified Network Associate) information technology (IT) certification from Cisco Systems.
• CCNA certification associate-level Cisco Career certification.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
• Supported various operating systems and server technologies.
• Performed acceptance testing to deliver integration and interoperability of network technologies.

Master of Science - Cyber Security - Liverpool Hope University (2020-01 - 2021-05)

Bachelor of Science - Computer Science - The University of Lahore (2014-09 - 2018-10)

A-Levels - Computer Science - Punjab College Gojra (2012-03 - 2014-03)