Muhammad Feroz

Motivated and technically skilled IT Support & Cybersecurity Specialist with hands-on experience supporting Windows environments, Microsoft 365 administration, Active Directory user management, and hardware troubleshooting. Experienced in resolving technical incidents, configuring endpoint devices, and delivering high-quality customer support in fast-paced environments. Strong understanding of cybersecurity principles, endpoint administration, and IT operational support with a passion for continuous learning and problem-solving.

IT Technician (Part-Time) - Ayaan Computers

(2023-01)

• Resolved 30+ weekly Tier 1 technical support incidents across Windows 10 and Windows 11 environments.
• Provided remote technical assistance using Remote Desktop Protocol (RDP) tools to diagnose and resolve user issues efficiently.
• Administered Microsoft 365 user accounts, including password resets, software provisioning, and access permission management.
• Configured and deployed desktops, laptops, printers, and peripheral devices while ensuring correct baseline system settings.
• Troubleshot hardware failures and software-related issues to minimise downtime and improve user productivity.
• Assisted users with system setup, application support, and general technical troubleshooting.

Assistant Supervisor - BNS Colorama

(2020-11 - 2023-10)

• Managed company operational records and digital inventory systems with strong attention to data accuracy and integrity.
• Supported daily business operations by resolving customer and operational issues in a timely manner.
• Maintained secure handling of company information in line with privacy and security best practices.
• Coordinated with team members to ensure smooth operational workflows and effective customer service.