Shift Leader/ Duty Manager at Tesco (2024-11 – Present)
Leadership and management role responsible for store operations, staff coordination, cash office management, and customer service.
- Opening and closing the store
- Aiding the store manager in assembling weekly rotas
- Managing Cash Office (compiling daily and weekly reports and ensuring all processes are in line with system records)
- Aiding in ordering supplies used to help operate and maintain business as usual
- Reporting issues and documenting all issues, along with references, to stay on track with any issues
- Coordinating the store team to fulfil daily tasks and jobs to maintain a well-kept and full store
- Coaching and guiding colleagues to be able to complete tasks with confidence, abiding closely by the rules and policies set
- Communicating thoroughly and efficiently with all colleagues and managers, to ensure that a complete understanding is held throughout the store
- Holding a good understanding of all health and safety procedures throughout the shop to allow colleagues and customers to feel safe during their time at the shop
- Delivering the utmost standard of customer service and ensuring that customers feel heard and cared for
- Handling and preparing reports to be reviewed by the store manager
- High level of attention to detail and organisation by keeping the shop floor clean, keeping stock on shelves tidy, rotating stock according to its set shelf life and ensuring quality products for customers
- Operating equipment and maintaining machines and services (Evri Parcelshop and PayZone)
- Ensuring daily functions like updating stocks/ labels and/or inputting information into the system to help track and provide additional information when needed
- Replenish stock consistently throughout the day to ensure that products are available for customers
- Helped train new colleagues to operate with devices and supported them to make them feel comfortable within the team
- Assisting with inbound deliveries
- Condensing and pulling stock cages between the in-store warehouse and the shop floor
- Operating a pick-to-order service (Whoosh), ensuring customers are given high-quality products in an efficient and timely manner
- Listening to customers' queries/ complaints and assisting them calmly and professionally
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