Muhammad Patel

A reliable and adaptable professional with experience in business support, administration, customer service, and security environments. Proven ability to manage enquiries, maintain accurate records, and work effectively under pressure. Strong communication, organisation, and problem-solving skills, with a disciplined mindset developed through military reserve training. Currently seeking to progress in a business support or operations-focused role.

Business Support at Flight Express Travel (2025-07 – Present)

• Handling customer enquiries via phone and email, providing prompt and professional responses
• Supporting administrative operations including data entry and record management
• Maintaining high levels of accuracy and confidentiality when handling sensitive information
• Contributing to business functions, helping ensure efficient and reliable service delivery

Seasonal Delivery Driver at Pertemps (2025-11 – 2026-01)

• Delivered mail and parcels across assigned routes efficiently and on time
• Maintained high standards of accuracy and customer service
• Managed workload independently while meeting strict deadlines

Reserve Soldier at British Army Reserve (2023-10 – 2025-12)

• Completed regular training to develop leadership, teamwork, and communication skills
• Operated effectively in high-pressure and challenging environments
• Demonstrated discipline, reliability, and strong decision-making abilities

Business Admin Apprentice at Moat Community College (2023-11 – 2025-06)

• Supported day-to-day administrative operations within a busy school environment
• Handled queries from staff, students, parents, and visitors professionally
• Maintained organised records and contributed to a well-managed workplace
• Balanced work responsibilities alongside academic study

Security Officer at Total Security Services (2023-06 – 2023-10)

• Monitored premises through patrols and surveillance systems
• Conducted safety checks and ensured compliance with security procedures
• Responded to incidents and maintained a safe environment for staff and visitors

Agency Operative at Gig to Gig (2022-11 – 2023-05)

• Performed warehouse duties including stock handling and heavy lifting safely
• Supported operational efficiency through attention to detail and teamwork
• Delivered front-of-house concierge services, welcoming guests and handling enquiries
• Maintained security awareness while managing reception duties

Business Administration Level 3 in Business Administration – Leicester College

Principles of Cyber Security Level 2 in Cyber Security – TEC Partnership

8 GCSEs grades 5-9 in General Education – Darul Uloom Leicester