Volunteer Project Assistant at Skin Ever After (2026-01 – Present)
Volunteer Project Assistant supporting booking operations, commercial positioning, and system implementation.
- Coordinated booking operations via Treatwell, ensuring accurate scheduling across platforms and optimising appointment availability
- Analysed competitor pricing and market trends to support service pricing decisions and improve commercial positioning
- Implemented and managed Google Workspace systems, synchronising calendars across multiple staff members to streamline scheduling and reduce conflicts
- Introduced automated client reminder communications, improving attendance rates and reducing missed appointments
- Tracked stock usage and client demand, linking product consumption (e.g. filler units) to service delivery to support forecasting and inventory planning
Account Manager at Zen Educate (2024-05 – 2026-01)
Managed delivery across 30 school accounts, coordinated stakeholders, and tracked performance metrics to drive significant growth.
- Coordinated delivery across 30 school accounts (expanded portfolio from 13), managing staffing requirements, priorities, and timelines to ensure service continuity
- Managed stakeholders including schools, candidates, and internal teams, aligning expectations and resolving issues to support consistent delivery across a growing account base
- Tracked performance metrics to drive a 47% increase in staffing days (142 to 209), using data to identify risks, opportunities, and areas for improvement
- Prioritised competing workstreams, balancing meetings, staffing activity, and operational tasks in a fast-paced, multi-account environment
- Supported operational processes, ensuring accurate timesheets, effective candidate management, and timely payments to maintain service reliability
Business Development Manager at GoStudent (2022-11 – 2024-04)
Managed HubSpot workflows, monitored KPIs, and executed outreach activities to achieve 20% above target revenue delivery.
- Managed structured HubSpot workflows to track leads, actions, and pipeline progress, supporting revenue delivery 20% above target (£1.17M vs £972K)
- Monitored KPIs and improved conversion performance, increasing rates from 50% to 68% through data-driven adjustments
- Planned and executed outreach activity, prioritising tasks to consistently exceed monthly client acquisition targets
- Collaborated cross-functionally with sales and operations teams to improve pipeline efficiency and delivery performance
- Used JIRA to manage and track internal issue tickets, ensuring timely resolution and clear communication across teams
Centre Director / Assistant Director / Tutor at Explore Learning (2017-03 – 2022-10)
Led turnaround of underperforming centre, managed operational delivery for 25 employees, and analysed performance data using Power BI.
- Led the turnaround of an underperforming centre, doubling membership from 76 to 192 within 12 months through structured planning and performance tracking
- Managed operational delivery including staff scheduling, training, and workload allocation for a team of 25 employees
- Analysed KPIs and performance data using Microsoft Power BI to inform decision-making and improvement actions
- Coordinated multiple stakeholders, including parents, staff, and regional leadership, to support retention and growth
- Planned and delivered events and initiatives to increase engagement, brand awareness, and centre performance
- Maintained team morale and performance through clear communication, leadership, and structured support
