Muhammad Usman Fida

-I just finished masters at Cardiff University

-I have been working at Park Plaza Hotel since last 10 months in various roles

-I have three years of prior experience in customer facing role at Delivery Hero

During my tenure at Park Plaza, I brushed my customer service skills by efficiently taking orders and resolving customer queries. I collaborated with a team to ensure timely preparation and delivery of meals while adhering to health and safety standards. My role also involved maintaining cleanliness, handling the cash register, and occasionally assisting with inventory management.

I hold a comprehensive educational background in Sustainability in Business, where I studied the integration of environmental, social, and economic factors in business practices. This education equipped me with insights into sustainable strategies, corporate social responsibility, and the development of green business models, preparing me to contribute effectively to modern business environments prioritizing sustainable growth.