Muhammed Ali Patel

Property & Sales Management Professional with over 13 years of experience across the hospitality & retail sectors. Proven expertise in property operations, front office management, sales, business development, customer service, team leadership, and revenue optimization. Demonstrated success in driving sales growth, enhancing customer satisfaction, improving operational efficiency, and leading high-performing teams.

Seeking opportunities as a Property Manager or Sales Manager to deliver business growth and operational excellence.

Property Manager and Sales Manager - West Citi Service Apartments and Aparthotel - London, UK

(2022-04)

• Manage front office operations by overseeing guest check-ins, check-outs, reservations, cash transactions, and telephone inquiries while delivering exceptional customer service and promptly resolving guest concerns.
• Coordinate property operations by administering the Property Management System (PMS), ensuring accurate bookings, room availability, pricing, and seamless day-to-day front desk activities.
• Develop & implement sales strategies to achieve revenue targets, identify business opportunities, and maximize occupancy & property revenue through effective yield management.
• Build & maintain strong relationships with corporate clients, travel agents, suppliers, other key stakeholders to drive business growth to ensure uninterrupted service delivery.
• Supervise housekeeping and maintenance operations by planning daily work schedules, monitoring service quality, coordinating maintenance activities, and ensuring the property is well-maintained to enhance the guest experience.
• Oversee administrative and procurement activities by managing payments, preparing daily operational reports, ordering essential supplies, and coordinating with vendors to ensure timely availability of goods and services.
• Increased sales revenue by approximately 30% by implementing customer-centric sales and marketing strategies that enhanced client acquisition, engagement, and business growth.
• Improved customer satisfaction and brand reputation by delivering exceptional guest experiences, resulting in a significant increase in positive customer reviews and repeat patronage.

Team Leader - The Co-Operative Group - London, UK

(2015-08 - 2022-02)

• Managed front-line retail operations by overseeing merchandising, shelf replenishment, customer interactions, cash handling, banking activities, and supplier coordination to ensure seamless store operations.
• Delivered exceptional customer service by resolving inquiries, collaborating with sales teams to address customer concerns, and strengthening client relationships to enhance satisfaction and loyalty.
• Supported business operations by analyzing operational performance, recommending process improvements, coordinating cross-functional activities, and resolving day-to-day operational challenges.
• Administered office operations by managing correspondence, incoming and outgoing mail, courier services, stationery procurement, catering arrangements, invoice processing, and supplier relationships.
• Maintained inventory and asset records by overseeing stock levels, sourcing supplies, and ensuring timely procurement to support uninterrupted business operations.
• Trained and mentored newly hired employees while promoting organizational values, operational standards, and best practices to improve team performance and service excellence.
• Managed a high-volume workload in a fast-paced, deadline-driven environment, consistently ensuring operational efficiency, timely task completion, and high service standards.
• Reduced office operating expenses by approximately 15% by implementing effective inventory controls, optimizing stock management, and standardizing procurement and ordering procedures.

Team Leader - Abercrombie & Fitch - London, UK

(2012-11 - 2014-04)

• Managed end-to-end retail store operations by overseeing customer service, resolving billing and service issues, maintaining visual merchandising standards, executing seasonal floor sets, and optimizing inventory levels to support sales objectives.
• Developed and executed sales and merchandising strategies by analyzing sales trends, monitoring competitor activities, identifying growth opportunities, and coordinating promotional campaigns to drive revenue and improve store performance.
• Built and strengthened relationships with customers, suppliers, and internal stakeholders while delivering exceptional service that enhanced customer satisfaction, retention, and long-term business growth.
• Led and mentored a team of 10–20 employees by providing regular training, coaching, and performance guidance, ensuring operational excellence, high service standards, and achievement of business goals.
• Earned recognition for consistently delivering exceptional customer service, high-quality work, and strong organizational performance, resulting in promotion from Team Member to Team Leader.
• Increased sales performance by providing personalized customer-focused solutions, leveraging in-depth product knowledge, and enhancing the overall customer experience.

Masters - International Business - University of Ulster (2013)

Bachelor's Degree - Business/Commerce - Lala Lajpat Rai College Of Commerce And Economics, University of Mumbai (2011)