Muhammed Kiyani

As a dedicated and motivated student I have the passion to work either in a full time or part time job. From previous retail experience it has given me the opportunity to become a confident, hardworking, and customer-focused professional with proven experience in retail, hospitality, and customer service environments. I am Experienced in till operations, cash handling, and daily store management through roles at Vue Cinemas and an off-license shop.

Recognized for delivering excellent customer experiences with a friendly, respectful, and solution-oriented approach. Skilled in handling transactions accurately, resolving inquiries efficiently, and maintaining a positive and organized work environment. A punctual, reliable, and observant team player with strong communication and time management skills, committed to ensuring smooth day-to-day operations and high service standards.

Customer Service Assistant - VUE Leeds Kirkstall Cinemas - Cardigan fields, Burley, Leeds LS4 2DG

(2025-05)

• Operated tills efficiently to process ticket and concession sales, handling cash, card, and contactless payments accurately.
• Delivered friendly, professional customer service in a fast-paced environment, ensuring a positive cinema experience for all guests.
• Resolved customer queries and complaints calmly and effectively, maintaining a high standard of customer satisfaction.
• Worked collaboratively with team members to manage queues, restock items, and keep the front-of-house area presentable.
• Gained experience using point-of-sale (POS) systems and following cash-handling procedures responsibly.
• Developed strong communication, multitasking, and time-management skills during busy periods.

Paints & Materials Delivery Assistant - Seagulls Reuse, Leeds - 129, Water Ln, Holbeck, Leeds LS11 9UD

(2025-01 - 2025-04)

• Assisted in the production and mixing of recycled paints, gaining practical skills in colour matching, paint preparation, and quality control.
• Delivered books to children and schools as part of community outreach programmes, supporting literacy and education initiatives.
• Collected books from our professional warehouse for redistribution to schools and community groups.
• Maintained accurate delivery and collection records, demonstrating attention to detail, reliability, and strong organisational skills.
• Worked collaboratively with colleagues and school staff to coordinate delivery schedules and ensure high-quality service.
• Developed transferable skills in teamwork, communication, time management, and safe handling of materials.

Customer Service & Store Assistant - D2's Off License, Leeds - 65 Lodge Lane, LS11, 6EP

(2023-06 - 2024-10)

• Provided friendly and professional customer service in a fast-paced retail environment, assisting a high volume of customers daily.
• Handled cash, card, and contactless payments accurately, ensuring adherence to cash-handling procedures.
• Opened and closed the store, taking responsibility for security and operational procedures.
• Managed stock levels, including restocking shelves, checking deliveries, and organising inventory efficiently.
• Coordinated with suppliers and delivery personnel to ensure smooth receipt and dispatch of goods.
• Developed strong teamwork, communication, time management, and problem-solving skills while balancing customer service and operational tasks.
• Maintained a clean, organised, and compliant store environment, supporting health & safety standards.

GCSEs & Duke of Edinburgh Award - Leeds City Academy

Level 2 - Public Services - Leeds City College

Level 2 - Construction - Forging Futures

Level 2 - Health & Safety - Forging Futures

Level 3 - Public Services - Leeds City College