Muhim mimi Ali

I am a versatile professional with over 10 years of experience in claims handling, customer service, retail, and hospitality. I currently work as a Claims Technician at Sedgwick International UK, managing insurance claims and liaising with clients, engineers, and third parties. I'm passionate about problem-solving, communication, and multitasking in fast-paced environments.

Additionally, my ongoing agency work in hospitality and retail keeps my customer service very sharp and always keen to learn more. I enjoy meeting and conversing from people of all walks of life.

Claims Technician - Sedgwick International UK

(2023-01)

• Manage and progress insurance claims efficiently, liaising with clients, engineers, and external parties.
• Assess liability, coordinate repairs, and provide timely updates to customers.
• Utilise in-house systems and multiple platforms to process claims accurately.
• Enhance customer satisfaction by resolving issues with professionalism and clarity.

Claims Handler - Teleperformance / Aviva Insurance

(2022-06 - 2023-01)

• Managed motor claims from FNOL to settlement.
• Handled inbound/outbound calls and coordinated repairs and valuations.
• Estimated repair costs and created schedules of works.

Administrative Claims Handler - Carpenters Group Solicitors / Aviva

(2022-01 - 2022-04)

• Reviewed claims, determined liability, and liaised with clients and third parties.
• Processed claims efficiently using internal systems.

Temporary Administrator - Blue Arrow / NHS PCSE England

(2021-03 - 2022-01)

• Processed pension documents for GP surgeries nationwide.
• Communicated with surgery staff to ensure accurate data collection.

Events Team Member (Agency) - Arc Hospitality

(2018-05 - 2019-02)

• Delivered hospitality services at multiple venues, managing restaurant and kiosk operations.
• Developed customer service, adaptability, and time management skills.

Customer Service Advisor - Tata Consultancy Services / Scottish Power

(2018-01 - 2018-04)

• Resolved account inquiries and complaints via inbound calls.
• Advised customers on debt management and escalated complex issues.

Sales Advisor - Debenhams

(2015-11 - 2017-11)

• Assisted customers with product selection, orders, and deliveries.
• Maintained shop floor presentation, stock organisation, and cash office duties.

Agency Work - Hospitality & Retail

• Provides additional experience alongside current role, enhancing customer service, problem-solving, and adaptability skills.

Edge Hill University (2018-01 - 2022-01)

Liverpool Community College (2009-01 - 2011-01)

Calderstones Specialist Science School (2004-01 - 2008-01)