Lunchtime Supervisor - Warwick Preparatory school
(2026-04)
Previously worked as Cover Lunchtime supervisor from 12 Jan, 2026 to 13 Apr, 2026
- Active Supervision & Safety - Maintained a constant, mobile presence across allocated school areas to ensure the continuity of supervision and the physical safety of all pupils.
- Behavior Management - Upheld the school's Fair Rules by encouraging positive play, courteous behavior, and the proper use of equipment, while strictly following official policy regarding sanctions.
- Safeguarding & Reporting - Acted as a vigilant point of contact for the Head of Prep, promptly reporting any Health & Safety concerns, unauthorised visitors, or incidents involving pupil conduct.
- First Aid & Welfare - Provided immediate care to sick or injured children, coordinated with the School Nurse for further assistance, and ensured all accidents were documented according to school reporting procedures.
- Operational Order - Managed the dinner queue and dining hall transitions to ensure pupils lined up in an orderly fashion and maintained a calm environment during the lunch break.
- Social Development - Actively coached pupils in social skills, including the correct use of cutlery, table manners, and encouraging the consumption of a balanced meal.
IT Assistant Volunteer - Quilombo - Kingston Thames, UK
(2024-12 - 2024-02)
- Attend daily Stand-Up meetings.
- Troubleshoot and resolve technical issues related to computer systems, software. Mainly google cloud apps, Google drive and Meister Task Board.
- Proactively check Meister task board for tickets that need to be worked on.
- Conducted basic training sessions to enhance digital literacy and promote effective technology use within the community.
- Collaborated with team members to implement IT solutions, improving efficiency in day-to-day operations.
Retail Assistant Volunteer - British Red Cross - UK
(2024-09)
- Assisted with stock organisation, display setup, and customer transactions to support shop operations and fundraising efforts.
- Provided exceptional customer service while promoting the British Red Cross mission.
- Collaborated with team members to ensure efficient daily operations.
ANALYST - AMDOCS - INDIA
(2010-04 - 2011-10)
Domain – Production Billing
- Provided exceptional customer service by actively listening to concerns and addressing questions.
- Completed daily, weekly, and monthly checks to ensure efficient billing process management. Logged and resolved customer issues promptly.
- Reduced issue resolution times by creating support documentation and knowledge base articles.
- Reviewed billing and internal processes to identify areas for improvement.
- Participated in system upgrades and migrations, achieving seamless transitions with minimal disruptions.
