Mulualem Tilahun

Customer-focused professional with 2 years delivering high-quality service in fast-paced environments. Skilled at resolving enquiries, driving satisfaction, and collaborating cross-functionally. Eager to bring strong communication and service skills to a growth-focused team.

Customer Service Assistant - Leeds, United Kingdom - Leeds, United Kingdom

(2022-01 - 2024-12)

• Delivered consistent, high-quality customer service across all interactions, maintaining strong satisfaction rates
• Resolved customer issues efficiently and professionally, reducing escalations through clear communication
• Collaborated with team members to streamline daily operations and uphold service standards

GCSE Qualifications - Bradford College (2020-01 - 2020-12)