Production Operator
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As an individual I feel I am a highly ambitious person, much focused with a high level of communication skills with the ability to interact and build a strong rapport with others. I am a strong team player with the ability to use my initiative and remain positive during complex situations. I am able to stay calm and collective when faced with difficult individuals and can also adapt to working in busy and demanding environments.
Overall, I think that I am a friendly, enthusiastic, hardworking and easy to approach individual who can adapt quickly to new working environments.
Production Operator - The Heavenly Bake Company Ltd - 4B Stanton Close, Wellingborough, NN8 4HN
(2025-01)
My duties as a Production Operator include operating machinery within the factory and allocated departments, quality control, material handling, maintenance of work areas and ensuring it is clean, tidy and safe at all times, working within food production and packaging of goods.
Warehouse Team Leader - Little Moons - Bessemer Road, Kettering NN14 1FJ
(2023-12 - 2024-12)
My duties involve supervising team shift of daily tasks, handover, sending end of shift report. creating and following the correct procedure of SOP, ensuring delivery dates are met, managing stock controls through SAGE, maintaining a tidy and working warehouse to ensure the safety of staff and visitors, ensuring warehouse staff have correct PPE and safety equipment & complying with health & safety responsibility. Alongside being a team leader here, I also have a very important role where I am in charge of all secret ingredients created by Vivian & Howard of Little Moons.
Managing Director - Khandan Restaurant - 120 High Street, Wollaston NN29 7RJ
(2024-01)
My duties as a Managing Director of the restaurant includes training and managing current and new staff which includes food hygiene safety procedures, First Aid, COSHH and HACCP. Always ensuring the correct PPE is worn at all times. Making sure that all foods are labelled and checked on a regular basis.
Ensuring the work area in the kitchen and restaurant floor is clean and tidy at all times. I also deal with customer queries and complaints face-to-face, online and over the phone. I undertake stock takes and management on a weekly basis.
Owner/Manager - Spice Lounge - Merthyr Road, Abergavenny NP7 9LP
(2017-11 - 2023-10)
My duties as an Owner and Manager of the restaurant include finalising work rotas, buying stocks on a daily/weekly basis, dealing with health and safety side of the restaurant (environmental health, fire safety etc) and many more. I deal with a high volume of customers on a daily basis as we are open 7 days a week. This varies between 50-80 calls daily. Customers are dealt via many forms of communication. This includes via telephone and social media as well as face to face, emails etc.
Team leader & Administrator - Mango House - 91 High Street, Merthyr Cefn Coed, CF48 2PN
(2013-10 - 2017-11)
My duties involve supervising the kitchen area, attending to customer enquiries and complaints an ensuring they receive excellent customer service. My responsibilities also consist of admin work for the firm such as printing, scanning, using Microsoft office packages, producing staff rotas and sending out letters
Sales Representative/Customer Service Advisor - Star Loans Ltd
(2011-09 - 2014-11)
My duties would include assisting customers by providing up to date and accurate information on services which we can provide (inbound and outbound sales), providing customer feedback to my line manager and team on a weekly basis to improve our sales, maintaining the cleanliness of the call centre at all times, dealing with admin work i.e. writing letters, refund forms etc. I was also able to utilize my organisation skills in a fast paced and demanding environment.
Waiter - Spice Lounge - Merthyr Road, Abergavenny, Llanfoist, NP7 9LP
(2011-05 - 2013-10)
Main Duties: I was responsible for welcoming customers and residents into the restaurant, taking orders for food and drink. I worked well with other members of staff, listened to instructions and was taught how to lay tables correctly, silver service and preparing/decorating rooms for different functions
Waiter - King Balti - 248 Corporation road, Newport, South Wales NP19 0DZ
(2008-05 - 2011-05)
I was responsible for working with all members of staff, helping out in reception, taking bookings, ensuring the restaurant ran smoothly. I dealt with enquiries face to face and over the telephone, handling them all very professionally. I remained calm at all times, even under extreme pressure in the kitchen area, helping the chef prepare starters and waiting on tables which I really enjoyed.
Waiter - Massala Junction - Manor Way, Risca, Newport South Wales, NP116 AH
(2005-05 - 2008-02)
I was responsible for welcoming customers, taking orders for food, answering calls, packing food order, dealing with cash.
LEVEL 2 - Plumbing - City Centre Campus, Cardiff (2019 - 2021)
Diploma - ICT Systems Support - City of Newport City Campus
General Education - Lliswerry High School (1991 - 2004)
