Muna Nur

Highly motivated and customer-oriented professional with experience in retail, education, and technology sectors. I thrive in managing complexity, consistently adapting to fast-paced environments, and balancing multiple priorities while ensuring each task is executed to the highest standard. Passionate about driving results, I am action-oriented, always seeking innovative solutions to improve customer experiences and streamline processes.

My strong technical skills and ability to use tech tools make me tech-savvy and capable of utilising technology to enhance both customer service and operational efficiency.

Sales Associate - Selfridges - London, UK

• Delivered elevated levels of customer service in a fast-paced luxury retail environment
• Aided customers with product selection, styling advice, and purchases
• Operated tills and handled cash/card transactions accurately
• Maintained visual merchandising standards and restocked displays
• Supported the team in achieving daily sales targets
• Managed customer queries and resolved issues professionally
• Maintained store cleanliness and organised stockrooms

Sales Assistant - Boots - London, UK

(2025-08 - 2025-12)

• Greeted and assisted customers, providing knowledgeable service and support
• Operated tills and handled transactions with accuracy and professionalism
• Replenished stock and kept clean and organized displays
• Learned core principles of retail, teamwork, and customer service

Specialist - Apple - White City, London, UK

(2024-02 - 2024-07)

• Offer personalised help with iOS and macOS devices by actively listening and finding customer needs
• Performed device troubleshooting and diagnostics, ensuring smooth transitions to repair services
• Achieved a Net Promoter Score (NPS) of 93+, consistently delivering excellent customer satisfaction
• Partnered with operations and business teams to enhance store efficiency and revenue (AppleCare supported at 30%)
• Delivered technical explanations tailored to each customer's knowledge level, instilling trust and confidence
• Actively engaged in training to stay current on products and services, supporting continuous improvement

Activities Host - Kidzania - London, UK

(2023-01 - 2023-08)

• Facilitated educational programs for 700–1,000 children daily through interactive role-play
• Ensured a safe, engaging, and structured environment that promoted learning and participation
• Strengthened organisational and teamwork skills while effectively managing diverse groups

Sales Assistant - JD Sports - London, UK

(2022-05 - 2022-12)

• Delivered outstanding customer service, aiding with product selection and tailored recommendations
• Maintained strong product knowledge of sportswear trends and technical features
• Processed sales transactions accurately while ensuring smooth customer experience
• Handled returns, exchanges, and queries in line with company policy, resolving issues quickly
• Supported visual merchandising and promotional displays to boost sales and traffic
• Collaborated with colleagues to achieve daily and monthly sales targets

A-Levels - Psychology, Sociology, English Literature - Ark Burlington Danes Academy (2018 - 2023)

GCSEs - 8 subjects including English Literature (8), English Language (6), Mathematics (5), History (6), Religious Studies (7), Sociology (5), Science Combined (5-5) - Fulham Cross Academy