Operations Specialist (Promoted from Junior Specialist and Intern) at Expressbank (2022-06 – 2024-09)
Operations specialist managing transaction workflows, compliance, and banking operations
- Analysed transaction workflows, uncovering a 15% reporting delay and generating insights that informed process improvements with senior operations teams
- Collaborated with audit and compliance teams to create a monthly reconciliation dashboard in Excel, improving anomaly tracking and reporting efficiency by 20%
- Verified accuracy and legal compliance of 200+ monthly banking operations, maintaining a 98% error-free rate and reducing regulatory rework
- Drafted and submitted official reports to government agencies, responding to institutional inquiries with 75% accuracy and improved turnaround times
- Processed 100+ card issuance requests and government fund registrations monthly through the ABIS system, achieving a 90% on-time processing rate
- Managed off-balance sheet tracking for debit cards, ensuring 100% accountability and accurate documentation across
Technical Officer at Data Science Society (2024-10 – 2025-07)
Technical officer leading workshops and data analysis projects for the Data Science Society
- Led delivery of 8+ technical workshops in SQL and PowerBI to 50+ members, increasing technical engagement by 30%
- Designed and executed a Python-based data analysis project (Pandas, NumPy) analysing datasets of 10k+ rows, producing actionable insights and visualisations
- Built automated data-cleaning scripts, reducing manual preprocessing time by 35% and improving workflow efficiency
- Built an interactive PowerBI dashboard tracking society engagement metrics, increasing event participation by 25%
