IT Support Technician - The Romero Catholic Academy
(2023-09)
- Delivered high quality 1st and 2nd line support, resolving hardware, software, and network issues
- Administered Active Directory including password resets and account management
- Installed and configured IT equipment, ensuring optimal system performance
- Supported Microsoft 365 applications including Outlook and Teams
- Troubleshot connectivity issues across Wi-Fi and LAN environments
- Collaborated with ICT leadership to improve systems and support technology upgrades
- Identified recurring technical issues and implemented solutions to reduce repeat incidents
- Contributed to IT projects such as system upgrades, migrations, or new software rollouts
- Provided remote support using remote desktop tools, resolving user issues efficiently
Support Worker - Cygnet healthcare & UnityJ Care Service Ltd
(2021-11 - 2023-06)
- Delivered person-centred support in a fast-paced environment, requiring strong problem-solving and decision-making skills
- Communicated effectively with individuals from diverse backgrounds, adapting technical and non-technical information clearly
- Managed high-pressure situations, maintaining professionalism and attention to detail
- Recorded and reported accurate information, demonstrating strong documentation and compliance skills
- Worked collaboratively within multidisciplinary teams to deliver consistent and high-quality outcomes
Customer Care Representative - DWT Store
(2020-08 - 2021-10)
- Managed high-volume customer enquiries across multiple channels, delivering timely and effective resolutions
- Diagnosed and resolved customer issues, escalating more complex cases to appropriate teams
- Maintained accurate records of customer interactions, ensuring clear documentation and follow-up
- Built strong relationships with customers by providing clear communication and problem-solving support
- Handled challenging situations professionally, maintaining high levels of customer satisfaction
Industrial Training Placement- Human Anatomy - LASUCOM Nig.
(2019-04 - 2019-09)
- Supported medical and nursing students during anatomy practical sessions
- Assisted in laboratory-based learning, ensuring accurate handling of materials and equipment
- Collaborated with postgraduate researchers on academic and research activities
- Developed strong attention to detail, analytical thinking, and ability to follow complex procedures
- Gained exposure to clinical environments and applied scientific knowledge in practical setting
