Mursal Parwani

Results-driven retail professional with over 9 years of experience delivering exceptional customer service, driving sales performance, and creating positive shopping experiences in fast-paced retail environments. Proven ability to build strong customer relationships, identify customer needs, and consistently exceed sales targets while maintaining high standards of visual merchandising, stock control, and store presentation. Recognised for being reliable, adaptable, and customer-focused, with excellent communication and teamwork skills.

Passionate about delivering outstanding service, contributing to business success, and bringing a positive attitude and strong work ethic to every retail role.

Sales Associate - TK Maxx

(2018-05)

• Greet customers warmly and provide friendly, helpful assistance.
• Process customer purchases, returns, and exchanges accurately at the tills.
• Replenish stock and merchandise products to company standards.
• Maintain clean, tidy, and visually appealing displays throughout the store.

Senior Telesales Executive - ABC Tele Solutions, London - London

(2023-02 - 2024-01)

• Conducted outbound sales calls to promote products and services.
• Generated and qualified leads through cold and warm calling.
• Set appointments and demos for sales representatives.
• Followed up with prospects to close sales opportunities.
• Handled customer objections and provided product information.
• Met daily and monthly call, lead, and sales targets.
• Represented client brands as an outsourced tele-sales agent.

Part-Time Trainee Accountant - Tahira & Co Accountancy

(2022-06 - 2022-12)

• Assisted in preparing financial statements using modern accounting software and cloud-based tools.
• Reconciled bank statements and verified transaction accuracy.
• Supported month-end and year-end closing processes.

Human Resources Executive - Worldwide West 2 Services Ltd

(2021-09 - 2022-04)

• Maintained secure personnel records and updated staff leave data.
• Drafted HR documents and ensured policy and legal compliance.
• Responded to employee enquiries and liaised with external stakeholders.

Telesales Representative - XYZ Financial Services, London - London

(2020-08 - 2021-05)

• Sold financial products, including insurance, investments, and banking solutions.
• Advised clients on suitable financial products based on needs and goals.
• Explained product features, benefits, and risks in a clear manner.
• Assisted clients with insurance, investment, and retirement planning options.
• Promoted banking products such as loans, credit cards, and savings accounts.
• Supported mortgage and lending product applications.
• Guided clients through the end-to-end purchase process.

Part-Time Trainee Accountant - AFG Accountancy

(2019-04 - 2020-02)

• Processed daily financial transactions and maintained balance sheet and P&L records.
• Supported month-end and year-end closing processes.
• Identified discrepancies using analytical tools and supported corrective actions.

Telemarketing Officer - GlobalTech Services, London - London

(2016-01 - 2017-05)

• Made 100+ outbound calls daily to promote services and secure new customer accounts.
• Supported script improvements, increasing customer engagement by 15%.
• Maintained accurate CRM records to ensure effective follow-ups and reporting.

Part-Time Accountant - Yahya Accountancy

(2018-11 - 2019-02)

• Supervised two junior staff members and guided accounting processes.
• Completed quarterly VAT returns and managed payments.
• Produced monthly aged debtor, creditor, and subcontractor reports.

MSc - Professional Accounting - University of East London (UEL), London (2021-02 - 2022-01)

BSc (Hons) - Business Management (Finance) - University of Westminster, London (2017-09 - 2020-07)

BTEC Level 3 Extended Diploma - Shooters Hill Sixth Form College, London (2015-09 - 2017-07)