Experienced IT Business Analyst & Product Owner
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With more than 10 years of experience in technological projects, I have developed a strong talent for building trusted relationships with high-value, high-impact stakeholders. I have worked in a variety of software projects of differing scale and types.
During my previous roles, I have been involved in owning projects from a requirements and planning point of view, working with various departments including Engineering, Marketing and Legal, with the aim of ensuring all teams were working towards the same goals and in line with business objectives. I am experienced in managing the product backlog critical business areas of the IT and business architecture and this involved managing legacy products while developing new and CI/CD pipelines.
I am also super passionate about design and specifically UX, and would consider it something that brings me joy. I take keen interest in following industry trends and developments within this area.
JP Boden Aug. 2016 – May 2022
Business Analyst /Product Owner & Project Manager London, UK
▪ Backlog definition and ownership for the implementation of Enterprise level Master Data Management solution. Working alongside senior business stakeholders and external software leads to implement the solution in line with wider business strategy and IT systems roadmap.
▪ Leading a remote development, including defining and refining team KPIs and objectives.
▪ Requirements definition and scripting related to product data used for digital and traditional selling channels.
Working as part of a Scrum team supporting development and testing efforts, and partaking and leading in all standard scrum ceremonies including Sprint Planning, Standups, Retrospectives and Story Refinement.
▪ Requirements gathering and process analysis for the high profile and complex digital transformation and re-platforming programme. This included requirements definition for a solutions stack including: Product
Lifecycle Management (Centric PLM), Product Information Management (Riversand PIM), Content
Management (Adobe AEM), Customer Experience Management (Bloomreach), as well as a host of integration services and legacy applications.
▪ Supporting transition from legacy systems by defining data flows and using these to support detailed ASIS and
TOBE process analysis with focus on operational impact and change management.
▪ Business relationship management conducting regular check-ins with super users and working collaboratively to manage issues and change requests.
▪ Systems analysis to support system architects with the creation of microservices serving the platform integration layer.
▪ Running UAT and training programmes with users as part of the change programme. This included tracking
UAT cases as well as authoring of training materials.
▪ Included a one year secondment as Scrum Master leading a dedicated scrum team as part of the formal implementation of Agile principles and methodologies in the IT department.
Savills PLC June 2012 – Aug. 2016
Business Analyst London, UK
▪ Requirements Gathering – Responsible for the elicitation, evaluation and documentation of requirements for a number of software projects including major email marketing and campaign management process redesign within CRM context. This also involved working with ‘Exact Target’, which was the external vendor used to send and track email from CRM Dynamics.
▪ ERP Replacement – Requirements gathering for the implementation of Dynamics AX 2012 in the UK and in
Germany. This involved the full review and reengineering of core business processes and included areas such as
General Ledger, Fixed Assets, Accounts Payable, Accounts Receivable, Bank Management and Project
Accounting.
▪ Business Intelligence & Reporting – Working with senior stakeholders towards accurately structuring data and then providing reports using a variety of reporting technologies such as SSRS, Crystal, and Dundas. An example is the construction of a client ‘taxi’ report made with SSRS for the purpose of summarising historical business activity with named clients.
▪ Process Reengineering – Implementation of CRM Dynamics. Involved in the redesign of the billing and invoicing process which involved integration with legacy financial accounting / unified ledger system (CODA
Dream) and migration of legacy data. Process modelling also undertaken using UML modelling.
▪ Data Analysis – Responsible for analysing print volumes and determining potential return on investment as part of prospective implementation of companywide pull printing technology. This involved data manipulation in
SQL and MS Excel.
▪ Change Management – Responsible for managing change including collaboration with stakeholders including those in the business and those internal to the IT department such as Developers, Testers and Project Managers.
An example is the refinement of the invoice approvals workflows within the company’s billing system following initial release. This involved careful management and version control of change with involvement of senior finance professionals and the company VAT director due to the legal implications inherent to the process area.
▪ Software Evaluation – Supported the selection process for integrated travel and expense management solution..
▪ Enterprise Search & Data Retrieval – Responsible for engineering requirements for the company’s aggregated
‘Conflict of Interest’ search, which was constructed using MS SharePoint to crawl multiple data sources and return relevant search results. The project called for collaboration with SQL DBAs and senior compliance personnel as the online search was identified as a key component of the instruction acceptance procedures outlined by compliance.
▪ Web Development – Leading the requirement engineering for the second iteration for Savills’ global client facing commercial property website. This involved user interface design supported by the creation of wireframes based on requirements captured from online marketing teams. A key piece was also the provision of a database
/ CMS input solution for business users through which data assets such as images, and text could be uploaded to the website via scheduled web feeds.
Savills PLC July 2010 – Sep. 2011
Graduate Rotational Programme - Applications Support / Tester / Trainee Business Analyst
▪ 14 Month Placement preceding final year of university.
▪ Provided 1st/2nd line support of applications for business users.
▪ Responsible for authoring training manuals / user guides.
▪ Testing using test scripts/scenario’s within test environments including regression testing.
▪ Supporting lead business analyst with requirements gathering tasks.
Brunel University July, 2012
Uxbridge, London
▪ First-Class Honours achieved.
▪ Including a year of IT Industry experience at global FTSE 250 company.
▪ Recipient of ‘Best Final Year Project’ award from The British Computer Society (BCS).
