Musfyra

Organised and dependable Admin Clerk with one year of practical experience supporting the daily administration of a busy driving school. Experienced in handling customer enquiries, managing lesson bookings, maintaining accurate learner and payment records, preparing routine correspondence and keeping digital files organised. Confident using Microsoft Word, Excel and Outlook, with a professional telephone manner and a careful approach to confidential information.

Currently studying Business Management at the University of Salford and seeking an administrative or office-based role where strong organisation, communication and customer service skills can be developed further.

Admin Clerk / Office Administrator - SkillWise Driving Academy - Rochdale

(2026-04)

• Act as the first point of contact for new and existing learners, responding to telephone, email and WhatsApp enquiries in a friendly and professional manner.
• Manage the instructor diary by arranging, confirming, rescheduling and cancelling driving lessons while keeping learners informed of changes.
• Create and maintain accurate learner records, including contact details, availability, bookings, block-booking balances, test dates and relevant notes.
• Complete routine data entry and update spreadsheets, enquiry logs, lesson schedules, customer records and payment information accurately.
• Record payments, issue receipts, monitor outstanding balances and provide basic invoicing and bookkeeping support.
• Send lesson confirmations, appointment reminders, payment messages and other routine correspondence using clear and professional language.
• Prepare, format and proofread letters, forms, notices, spreadsheets and general business documents using Microsoft Word and Excel.
• Maintain organised digital and paper filing systems, scan and archive documents, and retrieve records promptly when required.
• Handle personal and business information responsibly, maintaining confidentiality and following data-protection requirements.
• Deal with routine customer questions and complaints, resolving straightforward matters and referring complex issues to the instructor.
• Support learner onboarding by collecting required information, explaining booking procedures and checking that records are complete.
• Monitor office supplies, complete general clerical duties and help ensure the smooth running of day-to-day administration.
• Assist with business communications and updates, including checking information for social media and Google Business Profile posts before publication.
• Prepare simple summaries of enquiries, bookings, payments and outstanding actions, and follow up matters with learners or external contacts.

Office Work Experience - Affinity Seven Law Solicitors - Rochdale

(2023-12 - 2023-12)

• Organised and maintained files so documents were stored accurately and could be retrieved efficiently.
• Completed administrative tasks carefully and within agreed deadlines, keeping colleagues updated on progress.
• Supported the team with general office duties and helped identify outstanding actions requiring attention.
• Handled sensitive documents responsibly and maintained a professional approach within a legal office environment.
• Developed practical skills in communication, teamwork, organisation and attention to detail.

Bachelor - Business Management - The University of Salford (2025)

BTEC - Health and Social Care - Rochdale Sixth Form College (2021 - 2023)

A-Level - Sociology - Rochdale Sixth Form College (2021 - 2023)

GCSE - General Education - Falinge Park High School (2016 - 2021)